Human Resources Advisor

Position : Human Resources Advisor

Type : Full-Time Permanent

Location : On-site x5 days a week near Union Station

Salary : $80,000+

Position Overview : We are currently hiring Human Resources professionals at all levels to support our expanding organization.

You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.

Responsibilities :

To support all clients with quality advice in a productive manner to provide efficient, solution-based advice,

predominantly through call, but occasionally via video conference and email

To receive a variety of calls from clients with HR issues or queries, which can include absence management,

disciplinaries, workplace violence and harassment, terminations, etc.

To provide clients with supporting information / documentation to assist them in implementing the advice /

solutions provided

• To actively own cases to resolution, building rapport and working relationships with clients on each interaction
• To review client documentation and provide advice accordingly taking their internal terms and conditions into

account in each case

To be actively involved with on-going training, ensuring that personal knowledge of HR and employment

legislation is kept up to date

• To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
• To log all advice accurately onto Salesforce and other systems
• To follow internal protocols for managing and escalating cases where applicable

Qualifications :

• CHRP / CHRL designation is mandatory
• 5+ years of experience in an advising role
• Ability to work under pressure in a fast-moving, performance-driven environment
• Excellent communication skills
• Ability to juggle multiple tasks, prioritizing your workload accordingly
• Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared service centre
• The ability to motivate yourself and those around you
• An organized self-starter with an enthusiasm for exceptional service delivery

Benefits :

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service

If this sounds like you, please send your resume to Maggie Colorado [email protected]