Support Services Admin

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control.

Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.This role supports our commercial and residential customers while providing World Class customer service.

They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas.

Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and / or concerns as it relates to invoicing or account changes.

They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is an on-site role based out of our office in Halifax, NS.Responsibilities : Data entry of new contracts, job sales, and product sales into our CRM softwareUpload and file copies of contracts for new customersCustomer account maintenance.

Contact updates, changes to billing, PO’s, etc.Daily and consolidated month end invoicingProcess and apply credit memos as required.

Ensure accuracy in our invoice process, ensuring all relevant data is correctUpload invoices into customer 3rd party portals.

Print, sort and mail daily invoice runs as requiredEnsure month-end procedures are followed and deadlines met.Create reports in Excel to provide to customers with special requests monthlyVerify accuracy of service work tickets and post in CRMProcess credit cards in CRM as requiredAssisting to resolve customer disputes with the accounts receivable teamSubmit all vendor invoices for the branch into Coupa for payment processingMonitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completionCompile production and sales commissions reports to review with Branch ManagersAssist Sales Reps and the Operations team with looking up customer info in CRM.

Track business and technician licenses for expiry / renewalAssemble logbooks (info binders) for customers as requiredShipping / receivingAdditional responsibilities as assignedQualifications : 2+ years of Admin experience in a fast-paced professional environmentDemonstrated proficiency with Microsoft Word, Excel and Power-PointHave knowledge of Google Suite.

Ex. Google Docs, Drives, Gmail, CalendarsAble to learn and use multiple computer systemsKnowledge of Vendor Portals is an assetExcellent proof-reading abilitiesStrong analytical skills and attention to detailAble to multitask in a fast-paced environmentPrioritise work without direct supervisionStrong communication (verbal and written)Able to exercise tact and diplomacy when dealing with othersStrong work ethic, punctual and maintain a professional demeanourA career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity.

We pride ourselves on being a world-class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Great benefits - Medical, Dental, and VisionEmployer-matched RRSP program up to 3.5% of your base salary per yearPaid sick and vacation daysShort and long-term disabilityLife InsuranceRentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions.

Rentokil-Terminix Steritech is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Please ensure to inform us if you require accommodation during any stage of the recruitment process.#J-18808-Ljbffr