AVP, Change Management

Job Description

Join our Global Technology Strategic leadership team!

Reporting to the VP of Global Technology Strategy, this role leads organizational change and enablement to further the objectives of implementing the vision, mission, and strategic objectives.

Collaborate with our unit leaders in optimizing cross-team engagement, creating compelling employee and customer experiences, outcomes and the delivery of strategic objectives as a transformation agent, and supporting executive communications.

As a trusted advisor on current industry trends; liaison with Global Technology communications, segment level strategy leads and change teams as well as senior executives across the organization to ensure alignment, consistency, optimization and marketing of transformational directions.

Key accountabilities include :

Organizational Change Enablement

• Drives awareness, knowledge, ability and reinforcement of change enablement strategies and tactical planning, to help employees and partners navigate the change curve effectively and efficiently.
• Provides analysis of change enablement risks and develops and delivers on mitigation strategies to ensure adoption and sustainment of change.
• Designs, drives, tracks, and builds improvement planning for full suite of change enablement Key Performance Indicators, build metrics to ensure evaluate progress and outcomes.
• Continually seeks out industry trends in organizational change enablement to deliver best practices and unique value to Global Technology.
• Collaborates with leadership teams on setting the direction and vision for the team, as well as coaching and mentoring consultative efforts for the group.

Employee and Partner Engagement

• Leads and delivers engagement plans and change sustainment practices for Technology senior leadership, people managers and employees.
• Delivers on change requirements suitable for a matrix environment related to change enablement communications, rewards and recognition efforts, branding and marketing, and a focus on the investment in our people.
• Ensures employees and collaborators can articulate how their daily work contributes to Technology vision and mission, and its annual goals and strategic imperatives.
• Drives, manages, tracks engagement / participation for Global Technology event management, such as Town Halls and community events.
• Ensures engagement plans have the focus and clarity in establishing individual goals, drive performance and support career development.

Transformational Communications

• Partners with the executives and key team members to foster effective implementation of frameworks, processes, and tools, using communications best to drive support.
• Provides clarity and partnership to establish open communications across segments and teams to drive collaboration and understanding.
• Works with finance partners to craft and drive the narrative of annual operating and investment budgets consistent with short and long-term financial goals.
• Ensures effective communications occurs vertically and horizontally on key success contributors to financial success using forecasts, monthly reporting and other financial measures.
• Collaborates with Change enablement teams across other segments align executive message and deliver change messages.

Job Requirements :

• Supporting executive and c-suite teams in delivery of large-scale transformational programs.
• Support a technical team that drives new-age thinking balanced with cost and efficiency drivers.
• Demonstrated critical thinking and planning at a strategic and tactical level, with an ability to translate strategic plans into specific change enablement objectives and execution plans.
• Capability to drive timely communication to mitigate risks and drive opportunities.
• Lead and build metrics to align corporate targets to outcomes.
• Demonstrated success at cross-functional project & service delivery, involving multiple technical teams, partners, and business functions.
• Demonstrated success working in large, global, matrixed environment to get results.
• Exceptional communications skills to communicate effectively at all levels with both technical and non-technical team members.
• Ability to maintain composure whilst delivering on time critical change and communication initiatives.

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you :

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$123,400.00 CAD - $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.