Technical Support - Work From Home

We're looking for a Technical Support - Work From Home , working in the BPO industry in Alberta, Canada .

We are hiring from any of these locations : Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

Customer service focus :

Experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)

Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

Obsesses over the customer experience and constantly strives to exceed their expectations

Able to communicate clearly and effectively, both written and verbal (in required language)

Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

Approaches problems flexibly and can adapt and modify approaches without compromising outcome

Learning aptitude :

Thrives in a team environment : able to seek and provide expertise, challenge productively and help others succeed

Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

Stays curious in the pursuit of professional excellence

Effective time management strategy including the ability to multi-task, prioritize, organize and balance workload

Technical knowledge and expertise :

Professional and / or personal technical troubleshooting experience

iOS, Smartphone, Tablet, PC or Mac experience

Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

Confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time

Resilience :

Able to self-manage and work independently in a fast-paced and highly demanding environment

Embraces repetition of core job duties, yet eager to take on more responsibility when needed

Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure

Self-awareness to identify, address, and manage navigating through challenges associated with the role

Remains focused and poised despite criticism and setbacks

Eager to receive feedback, embraces coaching, and demonstrates changes as a result

Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure