Help Desk Specialist

We are seeking skilled Helpdesk Specialists to support one of our Federal Government clients during the implementation of a new financial system.

You will play a crucial role in ensuring smooth onboarding and user support for the system, providing IT assistance in both official languages, and managing information related to the rollout.

This contract aims to secure a dedicated team of Helpdesk professionals who will assist new Workday users by providing exceptional customer support, conducting system-related analysis, and performing information management tasks related to the system's implementation.

Advantages

Remote work

Long-term government contract

Hardware equipment and software provided

Responsibilities

• Provide front-line user support and real-time assistance to employees utilizing the Workday Financial System, through email or MS Teams.
• Analyze, track, and monitor incoming support requests, identifying issues and coordinating resolution efforts.
• Assist with managing, developing, and processing financial data within the Workday Finance system.
• Conduct initial problem diagnosis and escalate complex issues or advanced user inquiries to the appropriate team for resolution.
• Document and track user inquiries using Microsoft Office tools like SharePoint, to enhance user support and improve tools.
• Continuously update responses and adjust support strategies based on customer feedback, refining FAQs with standardized solutions.
• Administer user satisfaction surveys, analyze trends in user issues, and provide recommendations for system improvements.
• Support financial data management tasks, including data entry, saving documentation to appropriate repositories, and processing finance transactions as needed.

Qualifications

• Active Reliability or higher-level Security Clearance.
• Bilingualism is considered an asset.
• Recent experience in IT Helpdesk or Service Desk support.
• Familiarity with the Workday Financial Management system is preferred.
• Proven ability to effectively address and resolve customer issues.
• Strong commitment to providing high-quality customer service.
• Capable of working remotely with minimal supervision.
• Experience in a call center environment is an asset.

Summary

If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online.

We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.