Content Designer

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes :

Teamwork : We trust, respect, encourage, and show up for each other through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with.

Ownership : We all have a stake in Neo’s success so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments to our customers, to our partners, and to our team.

When we fall short, we find a way to do better in the future.

Professional Integrity : We’re asking millions of Canadians to trust us with their hard-earned money so we hold ourselves (and each other) to the highest standards of integrity.

The Role :

As a Content Designer, you will create thoughtful and impactful content that facilitates understanding and engagement within our products.

Reporting to our Lead, Content Design, you will be working with a to implement and evolve the content strategy at Neo.

What you'll be doing :

• Collaborate at both strategic and operational levels with Product, Design, and UX Research teams
• Write interface content, microcopy, emails, push notifications, SMS, and other content for the digital product suite to drive action, engagement, and understanding
• Assist in evolving our content guide and strategy
• Develop the UX Writing practice at Neo, building innovative and effective guidelines, best practices, and tools
• Implement long-term strategies that allow content to scale
• Work collaboratively with our Data & Analytics and UX Research teams to shape and validate your work
• Advocate for inclusivity and accessibility, crafting delightful content and experiences for various demographics, reimagining products so that they're effective for a range of audiences
• Collaborate with Product Design, Product Management, Product Marketing, Creative Design & Content, and other stakeholders to bring a sense of delight and purpose to our in-product content
• Work with Legal, Localization, and Support to ensure our products are appropriately and responsibly launched
• Change context quickly and easily, working with various products and teams

Who we're looking for :

• Bachelor's degree or equivalent experience
• 2+ years of Content Design, UX Writing, or related experience writing content for digital products
• A portfolio of samples that demonstrate your skill and efficacy as a writer

What will help you succeed :

• An appetite for problem-solving and prioritization in a rapidly changing environment
• Experience partnering with UX Research and Data & Analytics, using qualitative and quantitative metrics to further the impact of your work and customer and product goals
• Fluency in user experience, heuristics, information architecture, information design, and writing principles
• Background in user experience, product design, copywriting, or content strategy experience in software development or other environments
• A degree in English, Psychology, Design, Linguistics, Human-Computer Interaction, or any area that emphasizes the analysis and use of language or narrative and systematic thinking

Working at Neo

At Neo Financial, we're empowering people to accelerate their careers toward hyper-growth and helping them reach their full potential.

You’ll have the opportunity to work on exciting projects and collaborate with some of the brightest minds in the industry.

We encourage our team members to take ownership of their work and to bring their unique ideas and perspectives to the table.

Our dynamic and fast-paced environment allows for endless learning and advancement opportunities.

Check out these videos from our employees to learn more about Working at Neo .

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone thrives. We’re a financial institution, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.