Service Center & Sales Support Technician (f/m/d)

Empowering people, creating technology.

Responsibilities :

• Provide customer service via phone, email, fax, or in person.
• Co-ordinate rush deliveries with production, tech services, and purchasing.
• Be the point of contact for Customers, Distributors and Outside Sales Staff.
• Use SAP software to prepare proposals, quotes and order placement.
• Use SAP software for receiving, shipping, moving, etc. of goods.
• Track status of existing orders and shipments.
• Maintain facility resources and tractability of documentation.
• Support the service center unit with activities such as dismantling and cleaning mechanical seals and components, checking seal components for defects and dimensional deviations from manufacturing drawings, and static testing / dynamic testing.

Identify materials and decide if a repair is possible or replacement is required.

• Produce reports for quotation purposes and scope of repairs.
• Assembly / packaging seals for shipment to the customer (new and repaired).
• Meet the requirements of EBCA Quality Standards, HSE policies, and control EBCA design & development procedures.
• Some basic machining (manual milling, surface grinder and lapping) as part of seal repair.
• Must be able to react to change productively and undertake other tasks as assigned.
• Understand and execute good housekeeping, such as 5S.
• Support Maintenance tasks when necessary (equipment, building, fixture, change of layout, machine installation).
• Represent the department for external audits (ISO 9001, others).
• Support annual inventory process.
• Be an active member of the Quality Management System, auditing other departments.

Qualifications :

• A high school diploma or equivalent is required. Associate degree preferred.
• 2-5 years of related work experience.
• Intermediate level skills with SAP, Microsoft Office (Outlook, Excel and Word).
• An advantage is a working knowledge of mechanical seals.
• Basic knowledge of blueprint reading.
• Knowledge of materials (metals, etc.) - technical background is a plus.
• Ability to speak fluently and effectively to customers and employees of the organization.
• Strong organizational skills.
• Solve practical problems.
• Computer literate Microsoft Word, Excel, Outlook, and Database applications.
• Work on SAP platform.
• Ability to work under pressure, independently and undertake site visits to customers.
• Work independently or with others as needs arise.
• Requires good judgement and a professional demeanor.
• English is mandatory, and French is a plus.
30+ days ago