Empowering people, creating technology.
Responsibilities :
- Provide customer service via phone, email, fax, or in person.
- Co-ordinate rush deliveries with production, tech services, and purchasing.
- Be the point of contact for Customers, Distributors and Outside Sales Staff.
- Use SAP software to prepare proposals, quotes and order placement.
- Use SAP software for receiving, shipping, moving, etc. of goods.
- Track status of existing orders and shipments.
- Maintain facility resources and tractability of documentation.
- Support the service center unit with activities such as dismantling and cleaning mechanical seals and components, checking seal components for defects and dimensional deviations from manufacturing drawings, and static testing / dynamic testing.
Identify materials and decide if a repair is possible or replacement is required.
- Produce reports for quotation purposes and scope of repairs.
- Assembly / packaging seals for shipment to the customer (new and repaired).
- Meet the requirements of EBCA Quality Standards, HSE policies, and control EBCA design & development procedures.
- Some basic machining (manual milling, surface grinder and lapping) as part of seal repair.
- Must be able to react to change productively and undertake other tasks as assigned.
- Understand and execute good housekeeping, such as 5S.
- Support Maintenance tasks when necessary (equipment, building, fixture, change of layout, machine installation).
- Represent the department for external audits (ISO 9001, others).
- Support annual inventory process.
- Be an active member of the Quality Management System, auditing other departments.
Qualifications :
- A high school diploma or equivalent is required. Associate degree preferred.
- 2-5 years of related work experience.
- Intermediate level skills with SAP, Microsoft Office (Outlook, Excel and Word).
- An advantage is a working knowledge of mechanical seals.
- Basic knowledge of blueprint reading.
- Knowledge of materials (metals, etc.) - technical background is a plus.
- Ability to speak fluently and effectively to customers and employees of the organization.
- Strong organizational skills.
- Solve practical problems.
- Computer literate Microsoft Word, Excel, Outlook, and Database applications.
- Work on SAP platform.
- Ability to work under pressure, independently and undertake site visits to customers.
- Work independently or with others as needs arise.
- Requires good judgement and a professional demeanor.
- English is mandatory, and French is a plus.
Service Center & Sales Support Technician (f/m/d)
Support the service center unit with activities such as dismantling and cleaning mechanical seals and components, checking seal components for defects and dimensional deviations from manufacturing drawings, and static testing / dynamic testing. Provide customer service via phone, email, fax, or in p...
user support technician
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. ...
information technology (IT) support technician
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. ...
Automotive Service Technician (Edmonton, City Center)
Registered Journeyman Automotive Service Technician preferred, apprentices will also be considered. Fountain Tire Edmonton City Center. You will be responsible for diagnosing, repairing, and maintaining a variety of vehicles, including commercial fleet vehicles, and completing work orders ensuring t...
lubrication technician - automotive service and repair
No degree, certificate or diploma.Add or replace hydraulic and transmission fluids.Change engine oil and lubricate running gears or moving parts of automobiles, trucks or heavy equipment.Grease booms, pulleys, buckets and other components of heavy equipment.Replace oil, air and fuel filters on motor...
Field Service Support Technician
This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. This position is a desk side position that will require an individual to solve customer support issues by visiting the customers location and may involve supporting multiple f...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Inside Sales Representative
The Inside Sales Representative will be responsible for providing exceptional customer support to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. ...
Entry Level Business Sales Representative
We're premier partner, a trusted vendor of TELUS Communications, seeking an exceptional Business Sales Representative to connect customers with tailored home services solutions. What You'll Do: As a Business Sales Representative, you will be the face of our company, interacting wi...
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
No call center representative agent experience needed. Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part tim...