This position is a desk side position that will require an individual to solve customer support issues by visiting the customers location and may involve supporting multiple facilities.
The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely.
This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract.
Candidates will be required to have PC support knowledge and experience with common tools.
Responsibilities
- ITSMS Tool Set (Ticket Management Software)
- Correctly track incidents and calls timely and accurately
- Respond to computer related service and trouble calls
- Ability to resolve Windows 10 and MAC OS Operating System Errors
- Proficient in Microsoft Office 2016 / 2019 / Office365 Suite
- Proficient in collaboration Tools Teams / Skype / Zoom
- Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
- Understanding of Antivirus Protection Software, and VPN Solutions
Desktops / Laptops) - Hardware and Software Troubleshooting
- Some hardware support experience required e.g. installing memory / hard drives
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Basic Network troubleshooting skills and knowledge
- Support of key engineering applications at use within the business
- Experienced with Apple Products (MacOS / IpadOS / IOS)
- Experience with Mobile Device Support (IOS / Android)
- Move workstations and peripherals, as required
- Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs / moves / add / changes)
- Proficient with 'Remote Worker' technology, accessibility troubleshooting skills
Job Requirements :
- 2 Years" experience in an IT-Support Role
- ITIL certified
- Candidates need to be flexible as some cover at alternative sites may be required (driving license required)
- Candidates need to be flexible, efficient and able to work independently
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills English
- Ability to multitask
- Team focused
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