Team Leader - Retail - Bilingual
- Full-time
Job Description
Team Leader – Retail Store (Electric Bicycles)
Do you love cycling and enjoy helping others discover the joy of riding? We’re looking for a bilingual Team Leader (English & French) to join our Ottawa retail store team and help us deliver an exceptional customer experience.
As our Team Leader, you’ll play a key role in daily store operations while also supporting our brand through community events, social media, and promotions. You’ll report directly to the Vice President and work closely with a passionate team that shares your love for bicycles and customer service.
What You’ll Do
Lead and support a small retail team to deliver exceptional customer service.
Help customers in-store, online, and by phone with their questions and purchases.
Keep things running smoothly by organizing schedules, priorities, and store tasks.
Be hands-on with brand marketing, from social media to local events.
Ensure the store looks immaculate and reflects our premium e-bike brands.
Share your knowledge and passion for cycling every day.
What We’re Looking For
Bilingual (English & French) – written and verbal.
Confident with computers and new digital tools.
Organized, reliable, and detail-oriented.
Great communication skills and a natural people-person.
Strong focus on customer service and building relationships.
Interest in cycling and enthusiasm for electric bikes.
Willingness to work weekends as part of a full-time role.
Why Join Us?
Be part of a team that’s shaping the future of cycling in Canada.
Work with premium European e-bike brands powered by Bosch.
Opportunity to grow within a fast-expanding company.
Get involved in exciting events and promotions that connect with the cycling community.
Competitive pay and full-time stability.
Apply today and help us inspire more people to ride!
Our mission is simple: to inspire more Canadians to ride by offering safe, reliable, and innovative e-bikes backed by exceptional customer service and lifetime support. With a passionate team of cycling enthusiasts, we focus on creating outstanding in-store and online experiences, from expert guidance to professional after-sales care.
As we continue to grow, including the opening of our new flagship location at Ottawa Train Yards in 2026, we’re looking for motivated, customer-focused individuals who share our passion for cycling, sustainability, and community.
Company Description
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