Overview :
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products.
The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.
In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Position : Help Desk Support Technician II
Location : Toronto, ON, M6J 1H1
Duration : 6 Months
Job Type : Contract to Hire
Work Type : Remote
Language : English
Job Description :
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Activities include recognition, research, isolation, resolution, and follow-up.
Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
May involve use of problem management databases and help desk system.
May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
May lead and direct the work of others.
Typically reports to a supervisor or manager.
A wide degree of creativity and latitude is expected.
This is for an IMAC analyst.
The analyst will be going through IMAC tickets and making sure they are scheduled and completed in a timely manner.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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