Senior Support Manager, Technology Audit

Application Deadline :

07 / 30 / 2024

Address : 100 King Street West

100 King Street West

Job Family Group : Technology

Technology

Serves as an advisor and partner between the business / group and T&O to define & document technology requirements for a business / group.

Provides subject matter expertise for all IT systems related initiatives. Manages initiatives, supports and delivers on operational goals.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business / group.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Identifies emerging issues and trends to inform decision-making.
• Influences and negotiates to achieve business objectives.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Determines priorities, current, planned initiatives, and support requirements related to strategic management of the business / group in partnership with the business / group.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime subject matter expert for internal / external stakeholders.
• Acts as the primary liaison between the business and Technology & Operations.
• Ensures alignment between stakeholders.
• Builds effective relationships with internal / external stakeholders.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
• Leads new development, integration, and enhancement of IT systems and technology, including critical applications.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging;

and identifies appropriate distribution channels.

• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads the successful implementation and sustainment of all approved IT strategic / change initiatives.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder technology needs.
• Provides advice and guidance to assigned business / group on implementation of technology solutions.
• Supports business in production support, system enhancements, product upgrades and development.
• Provides expertise to establish key business initiatives / priorities to support & sustain the strategic direction.
• Supports the IT transformation agenda and ensures business & technology needs align.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal / external stakeholders.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Executes work to deliver timely, accurate, and efficient service.
• Operates at a group / enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications :

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

Salary :

$92,400.00 - $171,600.00

Pay Type : Salaried

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : https : / / jobs.

bmo.com / global / en / Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https : / / jobs.bmo.com / ca / en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.

BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.