Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island.
We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks.
We currently have an oppening for a Service Manage r in our Truck and Trailer Shop located in Saint John, NB. The successful candidate will need to be an enthusiastic, highly motivated individual with proven leadership skills and passionate about providing excellent customer service.
Responsibilities Include :
- Coordinate Service work in order of appointment and priority
- Communicate service work scope to technicians to ensure customer expectations are met
- Assist Service Advisors in their scheduling duties by monitoring workload and maximizing bay utilization
- Monitor repair progress against estimates and update Service Advisors & customer with any changes
- Ensure warranty conditions are met
- Quality check completed Repair Orders (RO)
- Coach technicians on work order tracking and related system functions
- Ensure that the system accurately reflects techniciantime
- Minimize unbilled labor through diligent work scheduling and planning
- Adhere to and enforce company safety policies
Qualifications
- Relevant post-secondary education and / or equivalent industry experience
- Mechanical aptitude
- Will be energetic, enthusiastic, and team oriented
- Exceptional organization, decision making and problem-solving abilities
- Strong interpersonal, leadership and coaching skills
- Well-developed written and verbal communication skills
- Computer skills (experience with Microsoft Excel is a must)
- Must be committed to quality, safety, and service
Customer Service Manager
Lead Our Customer Service Team: Customer Service Manager Needed!. Proven experience as a Customer Service Manager or similar role. You'll be responsible for ensuring exceptional service and leading a team to achieve excellence. Manage and lead the customer service team. ...
Manager - Enterprise Core Services
The Manager/Senior Manager will be required to apply KPMG's accounting practices and methodologies on client's engagements and have the ability to manage the relationship with the clients, practice leaders, and junior staff. Are you a talented and proven leader who motivates teams and provides excep...
Assistant Manager, Member Services
As the Assistant Manager, Member Services, you'll use your many skills to lead a team of Member Service Representatives in providing Coast Capital's style of simple financial help to our customers. Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve t...
Manager - Governance, Risk and Compliance Services (Insurance)
Governance, Risk and Compliance Services (GRCS). Audit, risk or financial/compliance experience preferably in insurance or in audit or in a consulting firm in the financial services department. To begin a confidential conversation about adjustments or accommodations at any point throughout the recru...
operations manager - administrative services
Co-ordinate administrative services. Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services. Prepare reports and briefs for management committees evaluating administrative services. ...
Manager/Senior Manager - Private Enterprise Core Services
KPMG Enterprise is looking for a well-rounded experienced Manager/Senior Manager to join our growing group in Saskatoon. Are you a talented and proven leader who motivates teams and provides exceptional customer service?. We are looking for Managers to join our dynamic team. In this role, you will w...
Employment Services Client Success Manager
We are seeking an ambitious, self-driven, and experienced Employment Services Client Success Manager to join our team. As a Employment Services Client Success Manager you must be confident, outgoing and self-motivated with a strong work ethic and have the ability to function effectively in a fast pa...
General Manager Laboratory Testing Services Canada
MBA a plus Strong leadership skills and experience in the management of technical teams in a regulated (GMP/GLP/ISO) Biopharmaceutical/Bioanalytical laboratory Managing P&L (40 – 60+ million) and oversee strategic direction of testing services / or a division within a larger company Strong knowledge...
Stage Experience and Services Manager, Stores
Stage Experience and Services Manager, Stores. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life...
Operations Manager Quebec Testing Services
Reporting to the Managing Director Canada and the International NDT Manager, you will be responsible for covering the following areas:. Preparing business plans to achieve annual budgets for NDT Services. Working with managers, providing technical and operational leadership and guidance to group and...