Service Manager - Destination Honda Burnaby

Advance Your Career as a Service Manager at Destination Honda Burnaby!

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates in 2022, Destination Honda Burnaby is looking for a dynamic Automotive Service Manager ready to advance their career! This is an excellent opportunity for a highly adaptable individual seeking a multifaceted and fast-paced environment within a growing automotive company.

The ideal candidate will have proven leadership abilities, excellent organizational skills, and the time-management expertise to engage and motivate a dynamic service team.

What We Offer :

• Competitive Compensation Plan : Rewarding your expertise and dedication.
• State-of-the-Art Facility : Located in the highly desirable and new urban heart of the Lower Mainland, Brentwood : 5-minute walk to either Brentwood or Gilmore Skytrain to top local attractions such as the new Brentwood Mall, Whole Foods, Save-On, Joeys, Cactus Club, Browns Social House, Earls, Tap & Barrel, Brentwood Entertainment CourtyardEasy access to Highway 1 and Lougheed Highway.
• Supportive Environment : Friendly, respectful, and collaborative workplace that supports your success.
• Employee Recognition : Celebration and company culture events to recognize and reward your contributions.
• Career Growth : Long-term and accelerated career opportunities within our expanding company.

Your Responsibilities :

Department Leadership : Oversee and set goals / objectives for the Service Department to achieve sales, profit, and customer satisfaction targets.

Develop operating budgets and marketing plans to promote new business.

• Workflow Management : Manage the day-to-day operations of the service department, ensuring efficient and effective workflow.
• Staffing : Determine staffing needs and assist with the hiring process to build a strong team.
• Customer Relations : Maintain positive and successful customer relationships, ensuring customer expectations are met and exceeded.
• Collaboration : Work with other department managers to review current performance, set future objectives, and plan promotional activities for the dealership.
• Coaching and Development : Conduct daily one-on-one coaching sessions with frontline staff and annual performance appraisals to foster continuous improvement.
• Performance Tracking : Maintain daily, weekly, and monthly sales performance records for tracking and reporting purposes.

What We’re Looking For :

• Experience : Prior demonstrated management experience in the automotive industry.
• Leadership : Strong ability to coach, train, and motivate staff to achieve high levels of performance.
• Client Relations : Proven track record of developing and retaining long-term client relationships.
• Self-Motivation : Driven to succeed, maximizing efficiency and productivity to achieve the highest level of customer satisfaction.
• Multi-Tasking : Ability to handle multiple tasks and work under pressure effectively.
• Time Management : Excellent prioritization and time management skills.
• Technical Skills : Knowledge of CDK and X-Time is an asset.
• Licensing : Valid BC driver’s license with a clean driver’s abstract.

If this sounds like you, submit your resume to our human resources team today!

Destination Auto Group is an equal opportunity employer.