3PL Operations Supervisor

Job Description

3PL Operations Supervisor

What is in it for you:

• Annual salary: between 75K-85K, depending on experience and skills.

• Permanent full-time position, in-person at Saint-Eustache.

• Daily work hours, Monday to Friday, from 7:00 am to 5:30 pm.

• Parking: A paid parking space is provided for this position.

• 3 weeks of vacation.

• 5 days of paid sick leave and 5 additional unpaid days.

• 1 day of paid time off for each year of service.

• Collective benefits: This includes benefits such as medication, dental care, life insurance, and disability insurance. Premiums are shared between the employer and the employee.

• Cell phone provided or monthly allowance.

• Non-contributory REER

• Allocation of $150 for safety boots.

• Allocation of $250 for company clothing

Responsibilities:

Team management and leadership

• Plan, allocate, and monitor daily tasks based on workload, priorities, and client commitments.

• Ensure an active presence on the floor and serve as a reference point for the team.

• Communicate goals, standards, changes, and priorities during daily meetings and follow-ups.

• Supervise, mentor, and develop employees, and intervene when expectations are not met.

• Participate in the integration, training, and performance evaluation of employees, as well as in the development of their versatility.

• Promote a work environment that is collaborative, respectful, accountable, and focused on achieving results.

Management of operations and performance

• Overseeing activities related to receiving, warehousing, order preparation, packaging, and shipping.

• Ensure that deadlines and customer commitments are met by ensuring the accuracy and completeness of orders.

• Track volumes, backlogs, critical orders, and operational variances to adjust resources and priorities.

• Ensure the efficient use of spaces, equipment, loading docks, staging areas, and workstations.

• Ensure the proper implementation and understanding of SOPs, work methods, and operational standards.

• Track key performance indicators related to productivity, service, quality, deadlines, inventory, and discrepancies.

• Utilize the WMS, ERP, and tracking tools to ensure the accuracy of transactions and visibility of operations.

• Maintain the accuracy of the inventory and participate in reconciliation, discrepancy investigations, and corrective actions.

• Produce and disseminate the required operational reports.

Health, safety, and compliance

• Ensure compliance with health and safety rules, procedures, and work methods.

• Identify potential risks, address hazardous situations, and carry out necessary escalations.

• Participate in investigations of incidents and accidents, inspections, and the implementation of corrective actions.

• Maintain cleanliness, order, and 5S standards within the areas under their responsibility.

Customer service and collaboration

• Ensure that service commitments are met and proactively communicate any issues that may affect the client.

• Collaborate with teams including inventory, logistics, IT, HR, safety, procurement, maintenance, and other support functions.

• Participate in operational meetings and monitor activities within their area of responsibility.

• Handle operational issues until they are resolved, and escalate as needed.

Continuous improvement

• Analyze recurring discrepancies and contribute to the development of sustainable solutions based on data.

• Identify opportunities for improvement related to processes, productivity, quality, ergonomics, costs, and resource utilization.

• Participate in Lean, 5S, standardization, and continuous improvement initiatives.

• Contribute to the implementation of new clients, processes, technologies, or work methods, and support change management.

What you will need to succeed:

Required qualifications

• Experience in operations management, logistics, or supply chain management, or equivalent experience.

• Proven experience in supervising teams in a warehouse, distribution, transportation, or 3PL logistics environment.

• Strong understanding of processes including receiving, warehousing, order preparation, packaging, shipping, and inventory management.

• Experience with a WMS and/or ERP system.

• Proficient in using computer tools and the Microsoft 365 suite.

• Strong understanding of key performance indicators (KPIs) and the ability to use data to guide decision-making.

• Knowledge of workplace health and safety principles and best practices for warehouses.

• Proficiency in French for daily communication in the workplace.

• Functional English tailored to the specific needs of clients, suppliers, and systems used.

Soft skills

• Motivating leadership and courageous management.

• Ability to empower and lead a team.

• Ability to prioritize, organize, and manage time effectively.

• Client focus, results, quality, and continuous improvement.

• Ability to make decisions and solve problems.

• Clear and professional communication.

• Ability to adapt to a dynamic environment where priorities change rapidly.

• Rigor and autonomy.

• Judgment

• Collaboration

• Ability to handle pressure

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.