Key Account Manager

Seeking a Key Account Management leader in the Canadian market. Based onsite in Toronto, this role will act as the local owner for Canadian client business unit engagement, request intake, escalation management, service coordination, and executive reporting. The position is more technical than a traditional relationship manager and will operate as a strategic, hands-on account leader who can qualify opportunities, coordinate delivery resources, remove blockers, and establish the operating rhythm required.

Roles and Responsibilities:

• Be the daily onsite point of contact, capturing needs and acting on them with urgency.
• Run request intake and triage: qualify, prioritise, route and follow through to closure.
• Drive escalations and remove blockers across Sales Applications, After Sales, PMO, Finance, Procurement, Legal and delivery teams.
• Standardise Canadian processes for approvals, budget tracking, PR/PO, accounts receivable, SOW renewals and governance.
• Lead QBRs, MBRs and executive briefings with clear dashboards and action registers.
• Grow the account across business units, moving opportunities to approved SOWs.
• Help design the local delivery model and future team in Canada.
• Coordinate across HAEA Sales Applications, After Sales, PMO/Delivery, Finance, Procurement, Legal, and U.S. and Korea delivery teams.
• Support HACC request intake, Connex/local delivery coordination, account governance, and expansion across Canadian CBUs.

Required Skills:

• 10+ years in enterprise account management, IT services, technology consulting or client leadership.
• Solid grasp of IT service delivery: application support, infrastructure, cloud, enterprise platforms or digital programs.
• Proven ability to manage large enterprise stakeholders, multi-workstream delivery, and complex account governance in a matrixed environment.
• Executive-ready reporting and presence; strong commercial judgement.
• Demonstrated experience driving escalations, and aligning cross-functional teams.
• Bachelor's degree in business, IS, engineering or related field, or equivalent experience.
• Understanding of IT service delivery sufficient to qualify requests and opportunities, triage issues, engage client IT stakeholders, coordinate appropriate technical resources, and remove blockers.
• Strong enterprise stakeholder leadership, commercial/account governance, escalation management, and customer-facing capability.
• Ability to operate across North American and Korea time zones as needed.

Preferred Skills:

• Automotive, mobility, connected vehicle, manufacturing or logistics experience.
• Hands-on with SOWs, MSAs, PR/PO, AR, budgeting and forecasting.
• Salesforce, SAP, Power BI, Excel and Microsoft 365.
• Helped launch a new office, entity or account team.
• Experience working in a global, matrixed organization or with Korea-based teams.
• Experience across IT service delivery, application support, infrastructure, cloud, enterprise platforms, and digital business programs.