Manager, Service Delivery - YXE
- Permanent
Summary of responsibilities:
The Manager, Service Delivery, reporting to the General Manger, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region. The Manager, Service Delivery performs all other duties and responsibilities related to the position as required.
Key Tasks and Responsibilities:
Conducts oversight of screening operations - Pre-Board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) according to national screening service standards, policies, procedures and protocols to ensure consistency and compliance in the service delivery.
Ensures SC’s compliance with the Airport Screening Service Agreement (ASSA) and their operational commitments
Provide recommendations and advice on screening efficiencies to SC’s management team and General Manager, Service Delivery.
Represents and speaks authoritatively for CATSA's interests at airport and stakeholder meetings as required.
In conjunction with the General Manager, works with airport authority to support checkpoint and/or process improvements, customer experience enhancements as well as development and expansion projects.
What you need to succeed
To qualify for the position, you must have:
Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position.
A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.
A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical.
A minimum of three (3) years of experience writing reports and giving recommendations to management.
Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.
This position is best suited to individuals with the following skills and abilities:
Effective communication skills (both orally and in writing) in conveying operating standards and procedures.
Ability to impact and influence others.
Ability to work effectively under time constraints and stress.
Ability to learn quickly and apply new concepts.
Skilled in developing creative and effective learning solutions.
Ability to work successfully in a team environment.
Strong analytical skills.
Sound judgment.
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Valuable skills include:
Exposure to unionized work environments.
Knowledge of the aviation industry and the related regulatory and security issues.
Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA.
Familiarity with performance monitoring tools and software.
Specific work requirements:
Ability to travel as required
Language Profile: English Essential;
Ability to obtain and maintain a Secret security clearance;