Bilingual (English/French) Guest Services Representative – Seasonal

Department : Commercial - Guest Services Reports to : Guest Services Supervisor Location : North Vancouver, Your Opportunity at ARC’TERYX : As a Guest Services Representative - Temporary, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.

Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication.

In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.

Fluency in French is a requirement for this role. Please note this is a temporary position from July 22, 2024 or August 26, 2024 until March 28, 2025.

This role is based out of our North Vancouver office and may be open to hybrid work depending on business needs and per department policy.

Meet Your Future Team : The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else.

By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.

If you were a Guest Services Representative - Temporary now, here are some of the core activities you would be doing :

• Responding to guest contacts through multiple channels including phones, email, web reviews and live chat
• Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repair
• Effectively managing your workload with consideration of our department’s service level goals
• Other duties as required

Here are some of the things you could be working on in the future :

• Stretching your support in collaboration with leadership by taking on focused tasks
• Contributing to the development of new resources to improve service levels and overall guest experience
• Acquiring knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems

Are you our next Guest Services Representative- Temporary?

• You have knowledge of or experience using Arc’teryx products or other outdoor brand products
• You have highly effective verbal and written communication skills
• You are able to read, write, fluently speak and understand the English language
• You are proactive and comfortable communicating with customers via phone and email
• You have strong organizational, interpersonal, and problem-solving skills
• You have a strong attention to detail, including accurate data and order entry skills
• You are proficient in Microsoft Office
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

$45,000 - $46,000 a yearA reasonable estimate of the pay range is $45,000 - $46,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and / or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.