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Représentant(e) du service à la clientèle - Bilingue (anglais / français)
Vous avez une passion pour établir des relations significatives?
En tant que représentant(e) du service à la clientèle, vous collaborerez avec l’équipe de service à la clientèle sur des solutions pour accomplir l’exceptionnel.
Vous aiderez nos clients et résoudrez tous les problèmes non résolus.
Le poste contractuel de représentant(e) du service à la clientèle est basé dans notre bureau de Vancouver, en Colombie-Britannique.
Joignez-vous à notre équipe collaborative en tant qu’employé(e) du centre de contact!
Ce que vous ferez :
- Offrir un service à la clientèle de classe mondiale
- Traiter et réserver des services et ajouts aux commandes de nos clients
- Communiquer avec les clients par téléphone et par courriel tout en maintenant les relations avec les clients
- Collaborer avec notre équipe de livraison à domicile et obtenir des renseignements sur les opérations et la logistique.
- Avoir une influence directe sur l’image de la marque
Ce que nous recherchons :
- Excellentes compétences en communication (courriel et téléphone)
- Excellentes compétences dans les recours hiérarchiques des clients dans les services de vente au détail similaires, en personne et en ligne
- 1 à 2 ans d’expérience en service à la clientèle exceptionnel
- Connaissances informatiques générales
Pourquoi vous vous plairez chez nous :
- Rabais d’employé sur de la super techno dès le premier jour
- Avantages sociaux flexibles et programme de bien-être
- Programmes de REER et CELI
- Régime de retraite avec égalisation à 100 % de l’entreprise
- Programmes de formation visant à acquérir des compétences nouvelles et transférables.
À propos de Best Buy
En tant que destination de choix pour le top de la techno, Best Buy offre l’un des meilleurs environnements de travail au pays.
Reconnue chaque année comme l’un des 100 meilleurs employeurs du Canada, notre culture est fondée sur l’inclusivité et l’appartenance, offrant aux employé(e)s un environnement où on peut être soi-même au travail.
Nous croyons en un processus d’embauche juste et inclusif. Nous vous encourageons à postuler même si vous ne répondez pas à toutes les exigences.
Joignez-vous à notre équipe exceptionnelle!
Nous recherchons des gens comme vous.
On-site Posting
Customer Care Associate Bilingual (English / French)
Do you have a passion for building meaningful relationships?
As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues.
The customer care associate contract role is based out of our Vancouver, BC office.
Join our collaborative team as a contact center support associate!
What you’ll do :
- Provide world class customer service.
- Transact and book services and add-ons for customer orders.
- Communicate with customers over phone and email while maintaining customer relationships.
- Partner with our Home Delivery team and gain insight on operations and logistics.
- Have a direct impact on brand image.
What we’re looking for :
- Strong communication skills (e-mail and phone)
- Highly skilled in customer escalations in similar retail and web retail services
- 1-2 years providing exceptional customer service.
- General computer literacy
Why you’ll love it here :
- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized base pay range
$40,000.00 - $42,000.00
Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
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