Kelly is currently seeking an experienced Field IT Service Support Technician (Part time) for the Dow West Hill site !
Title : Field IT Service Support Technician (Part time)
Location : Onsite, 2 Manse Road, Scarborough, ON M1E 3T9
Contract Length : 12 months
Part time : Two days a week Either Monday & Wednesday or Tuesday & Thursday
On call : Needs to be on call for major incidents when the main tech cannot respond. Sites - St Clair River, West Hill (Scarborough), or Rexdale Etobicoke.
Job description :
Provide Field Service Support to site.
- Deskside and Tech-hub IT support.
- Completing on-site installations, repairs, maintenance, and tests
- Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues.
- Must be self-motivated and able to produce results in a timely manner with minimal supervision.
- Strong writing, interpersonal, communication, listening and negotiating skills.
- Address escalated management issue that needs special attention.
- Work directly & providing guidance to clients on issues that need to be investigated and / or escalated.
- Ability to work with site clients, global Service Delivery teams and outsourced service providers to enable a seamless end user experience this may include educating clients on new products and services, tools and how to report a problem or request a service.
IT Asset Management
- Coordinate, promote implementation and monitoring of IT equipment waste, processes, reporting.
- Partner with service managers, ITRMs, warehouse team & vendors to drive IT disposal process.
- Work independently on project assignments; monitor and manage.
- Look and communicate opportunities to improve the disposal process.
- Coordinate safety requirements and work to schedule global pickups.
Why Join Us? We offer an appealing compensation package, inclusive of a benefits plan that covers statutory holidays, and a vacation pay scheme.
I am looking forward to discussing how this opportunity aligns with your professional goals and possibly scheduling a call to explore further.
9434202
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