Services Jobs in Sydney, NS

Why Your Role Matters :

UNSW Library is one of Australias major research libraries supporting a large and diverse community of academic and research staff students and affiliated institutes. Serving 3 million in-person visitors and 20 million online interactions annually the Library features world-class collections services and facilities across three sites with close collaboration with the Academy Library - UNSW Canberra at the Australian Defence Force Academy (ADFA).

The Learning Services Librarian plays a pivotal role in delivering high-quality support to meet the evolving needs of students staff and stakeholders. This role focuses on assisting clients with complex information finding and searching providing expert judgment in managing competing priorities and ensuring effective outcomes in a fast-paced environment. The position contributes to fostering a collaborative client-centered culture within the Learning Services team while working closely with colleagues across Library units and the University.

Reporting to the Library Learning Services Team Coordinator this role provides indirect supervision and support to Library Learning Services Specialists ensuring seamless and effective service delivery.

Who You Are :

The ideal candidate will have skills and experience as follows :

• Completion of a library degree or equivalent level of knowledge gained through any other combination of education training or experience.
• Demonstrated experience in the provision of consistent high quality and effective client services.
• The ability to apply judgement and problem-solving skills to make operational decisions on the provision of resources and services within strict timeframes and with overlapping priorities.
• Demonstrated interpersonal skills including written and oral communication with the ability to effectively liaise and communicate with internal and external stakeholders.
• Ability to supervise and be responsible for monitoring the day-to-day operations of the Library Learning Services team including setting priorities and meeting service standards.
• An understanding of and commitment to UNSWs aims objectives and values in action together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

This role does require regular rostered weekend work and the need to deliver student engagement workshops and library introductions / tours.

Within your application you should include a cover letter addressing the following role priorities :

• Your ability to deliver high-quality client services while using judgement and problem-solving skills to make effective operational decisions.
• Your experience in assisting clients with complex information finding and searching (ideally within a higher education context).
• Your ability to deliver engaging workshops information sessions or tours that actively involve students enhance their information skills and foster meaningful experiences.

How to Apply :

Please submit your CV and a Cover Letter (two pages maximum) addressing the role priorities (as above)

Applications close : Sunday 20

July 2025at 8pm

The Organisation

UNSW isnt like other places youve worked. Yes were a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isnt only what we do its how we do it. Together we are driven to be thoughtful practical and purposeful in all we do. If you want a career where you can thrive be challenged and do meaningful work youre in the right place.

Benefits and Culture :

UNSW offers a competitive salary and access to UNSW benefits including :

• Additional 3 days of leave over the Christmas period
• Access to lifelong learning and career development
• Progressive HR practices
• Discounts and entitlements

More information on the great staff benefits and culture can be found here.

Get in Touch : Jessica Deane

Team Coordinator

We strongly encourage candidates to reach out directly to Jessica Deane with any role related questions.

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Key Skills

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Experience : years

Vacancy : 1