Adecco in partnership with our client, is currently hiring a permanent full-time Customer Service Representative to work for our client, who is a national non-profit organization, at their head office in North York, ON.
We are looking for a passionate and detail-oriented professional with 2-3 years’ experience providing high-quality customer service in a call center, retail, or service-based environment.
If this describes you, apply now!
- Location : North York, ON
- Job type : Permanent Full-time
Responsibilities :
- Build relationships with clients and creditors through both inbound and outbound calls, emails, and returning voicemails
- Assist clients to meet their payment commitments
- Process creditor balance verifications and resolve discrepancies
- Complete monthly reports and tasks to ensure accounts are serviced in a timely manner
- Schedule credit counselling appointments for first-time callers as well as review
- appointments for existing clients
- Assume responsibility for professional development by staying up to date on
- current developments in the field of credit counselling
- Other duties as assigned by management including, but not limited to, classifying inbound documents, responding to general email inquiries, and assisting with outbound communications
Requirements :
- Minimum 2-3 years’ experience providing high-quality customer service in a call centre, retail, or service-based environment
- Past work experience in the credit industry or financial services is an asset
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong command of the English language
- Exceptional customer service and interpersonal skills
- Impeccable time management and ability to self-manage responsibilities
- Extremely detail-oriented with proven organizational skills
- Enjoys working with a multicultural public in a personable and empathetic
- manner
- Strong relationship building skills with internal and external stakeholders
- Strong interest in learning about personal finance
- Must be bondable
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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