Technical Support Engineer

Summary

VIAVI (NASDAQ : VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Position Summary

Are you passionate about customer success and eager to grow a high‑impact service business? As a Technical Support Engineer in VIAVI’s Fiber Optic Lab Services team, you’ll be at the forefront of delivering critical services to global customers using VIAVI’s advanced fiber optic test platforms. This role offers a unique opportunity to shape the evolving field services ecosystem through hands‑on support, calibration, installation, and training engagements.

Duties & Responsibilities

• Deliver on‑site and remote technical services including installations, field calibrations, and customer training.
• Provide expert‑level support via phone, email, and web to troubleshoot and resolve customer issues.
• Manage service cases using Microsoft Dynamics and ensure timely resolution and documentation.
• Collaborate cross‑functionally with Sales, R&D, Product Line Management, and Services teams to address customer needs.
• Create and maintain knowledge base articles, training content, and service documentation.
• Participate in planning and execution of field service engagements from initiation to customer sign‑off.
• Act as a customer advocate by communicating feedback and requirements to internal stakeholders.
• Work closely with other groups including Services, R&D, PLM, and the Customer to implement product / service enhancements and improve customer experience.
• Due to the hands‑on nature of the job, the role is primarily office‑based.

Pre‑Requisites / Skills / Experience Requirements

Required Experience & Qualifications

Preferred Qualifications

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities / females / veterans / persons with disabilities.

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