Retail Store Manager

Retail Store Manager at Ontario Medical Supply

This role provides efficient management of the store, its team members, inventory, achieving sales targets, and assisting customers. Maintain and create relationships with sales reps, OT's/PT's, and internal departments.

Job Responsibilities

• Manage sales daily to ensure goals are met
• Responsible for all merchandising in the store
• Ensure excellent customer service is maintained
• Support team when customer service issues are escalated
• Communicate expectations with team and monitor team’s performance to help team reach all goals
• Liaison with other departments to advance workflow
• Work with inventory team on product returns to vendor
• Ensure all inventory levels are accurate, monitor stock daily
• Perform all location banking requirements
• Responsible for setting and reaching sales budgets and communicate the numbers to team
• Set up training sessions for staff
• Facilitate regular team meetings to communicate and implement new/existing policy and procedures
• Ensure employees are working in compliance with company policy/practice/procedure
• Perform staff performance assessments and reviews
• Manage team vacation and payroll using Avanti
• Action all new hire requirements from posting to training
• Provide performance coaching and/ or disciplinary action
• Create initiatives to increase sales and engage team
• Support Retail Manager and other Store Managers when needed

Qualifications

• Experience in managing retail store
• Knowledge of medical supplies and equipment an asset
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook) and ability to learn new computer software
• Strong interpersonal and communication skills, both verbal and in writing
• High standard of customer service
• Ability to work within a team environment as well as independently
• Ability to remain organized and to prioritize workload

Skills

• A high degree of initiative, organizational and time management skills and ability to multitask in a busy environment under tight time constraints and deadlines. A self-starter.
• Comfortable working autonomously and across multiple tasks and reporting into different project working teams and staff members.
• Excellent verbal and written communication, customer service, reporting, and presentation skills.
• Knowledge of corporate and administrative policies and procedures.
• Ability to remain organized and prioritize workloads
• Ability to communicate effectively with internal/external contacts, both orally and in writing
• Exceptional judgement and discretion in handling complex and highly confidential information. Excellent social skills, able to operate with diplomacy, tact and empathy.

Human Resources

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Sales

Industries

• Hospitals and Health Care
• Retail Health and Personal Care Products

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