Director – Client Relationships & Client Experience - Ottawa

À propos de nous

Be bold enough to realize your full potential and make the most of your talents. Join a World Apart!

We offer a full range of benefits and competitive salaries. An opportunity to collaborate within a professional, invigorating, and skilled team. You'll work in an environment where employees are at the heart of the organization's success. An opportunity to put your knowledge, skills and potential to good use.

Ayez l’audace de réaliser votre plein potentiel et de mettre à profit vos talents. Joignez-vous à un Monde à Part!

Nous offrons une gamme complète d’avantages sociaux et des salaires concurrentiels. Une opportunité de collaborer au sein d’une équipe professionnelle, stimulante et qualifiée. Vous évoluerez dans un environnement de travail où les employés sont au cœur de la réussite de l’organisation. Une occasion de mettre à profit vos connaissances, vos compétences et tout votre potentiel.

Description Du Poste

Job summary

The Director – Client Relationships & Client Experience is responsible for business development, client retention, and strategic account management within the assigned territory, with a primary focus on the Ottawa and Eastern Ontario market.

This role plays a central part in expanding Groupe ABS’s market presence in Ontario, developing long-term relationships with public and private sector clients, and positioning the firm as a trusted technical partner in geotechnical, environmental, materials testing, and related engineering services.

The incumbent acts as a key point of contact for strategic clients, proactively identifies and drives new business opportunities, supports proposal development, and contributes to the overall quality of the client experience. The role also includes involvement in accounts receivable follow-up and dispute resolution, in collaboration with internal technical and management teams.

Business Development & Market Growth

• Lead business development efforts in the Ottawa and Eastern Ontario region, with a strong focus on public sector, infrastructure, real estate development, transportation, and industrial projects;
• Identify, pursue, and develop new client relationships and business opportunities, from early-stage prospecting through contract award;
• Maintain active intelligence on upcoming construction projects, tenders, and procurement opportunities across relevant markets;
• Evaluate and recommend opportunities for new markets, services, and technical capabilities aligned with Groupe ABS’s strategic objectives in Ontario;
• Represent Groupe ABS at industry events, conferences, professional associations, and networking activities to strengthen brand visibility and credibility in the region.

Client Relationships & Experience

Proposal Development & Internal Coordination

Leadership, Support & Risk Management

Other

Qualifications & Experience

ABS Advantages

Work in a dynamic, team-oriented environment!

Please note that the use of the masculine gender is used without any discrimination and solely for the purpose of simplifying the text.

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