RQ07916 - Change Management Consultant - Senior

Scope ofWork :

• Developa Change Management Plan that outlines the approach / methodologystakeholders training success metrics to track behaviour change andadoption and a sustainability plan that drives and enforces ongoingproduct managementbehaviours / mindset
• Conducta Stakeholder Analysis and develop a Stakeholder Map thatidentifies the different stakeholder personas and potentialresistance that mayemerge
• ConductStakeholder interviews / consultations asrequired
• Developa Communications Plan that outlines the key messages based onstakeholder groups and the proposed / recommendedmediums / engagement
• Developa Training Plan that outlines the highlevel learning deliveryapproach and medium(s) that will be used to deliver the trainingprerequisites learning objectives and the topics / curriculum thatmaps to the steps within the CAC Product ManagementPlaybook :
• Step1 : Map Product to CACTaxonomy
• Step2 : Define Digital Product Vision for the ProductLine
• Step3 : Create a FundingModel
• Step4 : Build aBacklog
• Step5 : Build a ProductRoadmap
• Step6 : Create theRelease
• Thelearning delivery approach should include the followingelements :
• Theoryprovide the core knowledge areas as it relates to the steps withinthe CAC Product ManagementPlaybook
• Practiceprovide the approach on how participants will be able topractice / apply in realtime (where possible) at each step toexecute / deliver the outcome in thePlaybook
• Coachingprovide targeted coaching to participants / pilot groups to helpreinforce and guidance as part of the practice.

The ChangeConsultant to recommend the coaching approach and number ofcoaching hours for the pilot groups (coaching would support thepilot group in executing / delivering thestep)

• Developtraining materials and deliver training to business and CACpartners participating in Test andLearn(s)
• Delivertraining. Training will be delivered to three (3) pilot groups inparallel. Training will be developed and delivered before each stepof the Test and Learnpilots
• Identifythe KPIs / metrics measure and report on people change success andadoption from the Test andLearn(s)

Responsibilities :

• Workwith organizations by providing expertise consultative adviceguidance and coaching to build knowledge and expertise of changemanagement principles methodologies andtools
• Collaborateclosely with the product manager who will coach the pilot teams indeveloping the pilot step deliverables andoutputs
• Helpleaders and teams enhance their capabilities to understand howchange impacts people the reasons why people resist change and howto support people as they transition throughchange
• Bean active and visible coach to support leaders partners andstakeholders in their role as changechampions
• Partnerand work collaboratively with key roles such as project managersbusiness analysts process improvement specialists changeconsultants and leadership to integrate change practices at alllevels of theorganization
• Developand implement change management strategies plans andframework
• Leaddevelop implement and / or provide input in the development ofcommunication plans sponsor roadmaps stakeholder assessmentstraining plan and resistance management throughout the lifecycle oftheproject
• Leadsstakeholder management including identification and analysis of keystakeholders and the development of stakeholder engagementstrategies
• Ensurethe alignment of change management activities with participatingstakeholders to remove change barriers smooth the adoption processand contribute to problem solving resulting in successfulimplementation
• Ensurethat clients / partners and stakeholders are actively engaged in thechange consulted with and communicatedto
• Be ableto articulate the purpose of change in a manner that makes sense toimpacted stakeholders and provides a compelling picture of the neworganization
• Buildconsensus among clients / partners and stakeholders on specificchanges designed to better meet their needs Identify potentialpeople side risks and anticipated points of resistance and developplans to mitigate or addressconcerns
• Designand conduct change readiness assessments evaluate results andpresent findings to stakeholders to plan and carry out a changemanagementstrategy
• Administermeasurement systems to track adoption utilization and proficiencyof individualchanges
• Developsan approach to embed / institutionalize the change to sustain thebenefits achieved including knowledge transfer performancemanagement continuous improvement and other relatedpractices

GeneralSkills :

• Experienceand knowledge of change management industry standards bestpractices methodologies andtools
• Experiencein development of training communication and change managementstrategies andplans
• Abilityto work effectively and engage with a diverse group of stakeholderssuch as senior management and leaders project managersetc.
• Strongconflict management interpersonal and communication skills (writtenandverbal)
• Experiencewith project management fundamentals and understanding of thelifecycle of aproject
• Excellentactive listeningskills
• Stronganalytical and decisionmakingabilities
• Strongpresentation and group facilitationskills

DesirableSkills :

• Experienceidentifying and assessing change impacts to the organization sbusiness processes and technology solutions to drive business andpeopleadoption
• Experienceleading medium to large transformational changeprojects
• Experienceworking with project leads to apply a structured change managementapproach and methodology for the people side change across forassignedinitiatives
• Experienceunderstanding the program / project and related change managementissues by identifying key stakeholders and how they will beimpacted by thechange
• Experiencedeveloping actionable and targeted change management plans thatinclude communications coaching training sponsorship and / or otherresistance managementactivities
• Experiencedefining and measuring success metrics and monitor change progressto track adoption utilization and proficiency related tochanges
• Experiencemanaging the change management process and applying changemanagement best practices to support the project orinitiative
• Experiencecoordinating efforts with other subject matter experts includingcommunications specialists training specialists and human resourceconsultants duringimplementation
• Knowledgeof product managementconcepts
• Abilityto influence others at all levels within the organization and movetowards a commongoal

Requirements

Experienceand Skill SetRequirements :

MustHaves :

• Experienceand knowledge of change management industry standards bestpractices methodologies andtools
• Experiencein development of change communication and change managementstrategies andplans
• Developtraining materials and deliver training
• Ability towork effectively and engage with a diverse group of stakeholderssuch as senior management and leaders project managersetc.
• Experiencewith project management fundamentals and understanding of thelifecycle of aproject

Skill SetRequirements :

ChangeManagement &Communication :

• Knowledgeof and experience with business transformation process improvementand changemanagement
• Excellentanalytical problemsolving and decision makingskills
• Excellentinterpersonal negotiation and stakeholder managementskills
• Abilityto prioritize workload demonstrate critical thinking identifyproblems develop and implementsolutions
• Strongcustomer service orientation to ensure the needs of Clients areeffectivelymet
• Excellentcommunication / presentation skills in both verbal and writtenformats to all levels of theorganization
• Ateam player with excellent multitasking abilities and a proventrack record for meeting strictdeadlines
• Excellentwritten and oral communication skills including group facilitationskills experience in preparing reports proposals briefing materialspresentationsand
• othercommunications
• Welldevelopedresearch planning and analytical skills to identify analyze andevaluate complex situations challenges and priorities to identifyand assess
• sources of major risks / issues and to make recommendations to seniorexecutives for resolutionoptions
• Knowledgeof and expertise employing organizational effectiveness design andtransformation methodologies and best practices knowledge ofstrategicbusiness
• planning models and methodologies and expertise as anorganizational transformation consultant to senior executives toassess organizationalchange
• capacity transformation scope and whole system impacts to leaddiscussions / provide advice on building a strategic framework andbusiness plan and toprovide
• superior strategic consultation advice and services to ministryexecutives
• Knowledgeof and demonstrated success in using / implementing change managementtheories and best practices to recommend and advise executivesand
• tobuild into transformationstrategies
• Facilitationskills to lead / facilitate solutionsoriented discussion withexecutives organizational transformation experts and team members;

coaching skills to mentor / coach executives and team members;training skills to develop training materials and lead trainingsessions withparticipants

• Trainingplanning and including the skills to develop training materials andlead training sessions withparticipants
• Excellentoral / written communication skills to make recommendations onorganizational transformation communication strategies impact andinfluence
• decisions prepare and present a variety of briefing notes positionpapers andreports
• Excellentcomputer skills to develop / prepare presentations reports tools andresources

Experience and Skill Set Requirements : Must Haves : Experience andknowledge of change management industry standards, best practices,methodologies and tools Experience in development of changecommunication, and change management strategies and plans Developtraining materials and deliver training Ability to work effectivelyand engage with a diverse group of stakeholders, such as seniormanagement and leaders, project managers, etc.

Experience withproject management fundamentals and understanding of the lifecycleof a project Skill Set Requirements : Change Management &Communication : Knowledge of and experience with businesstransformation, process improvement and change management Excellentanalytical, problem-solving and decision making skills Excellentinterpersonal, negotiation and stakeholder management skillsAbility to prioritize workload, demonstrate critical thinking,identify problems, develop and implement solutions Strong customerservice orientation to ensure the needs of Clients are effectivelymet Excellent communication / presentation skills in both verbal andwritten formats to all levels of the organization A team playerwith excellent multi-tasking abilities and a proven track recordfor meeting strict deadlines Excellent written and oralcommunication skills, including group facilitation skills,experience in preparing reports, proposals, briefing materials,presentations and other communications Well-developed research,planning and analytical skills to identify, analyze and evaluatecomplex situations, challenges and priorities, to identify andassess sources of major risks / issues and to make recommendations tosenior executives for resolution options Knowledge of and expertiseemploying organizational effectiveness, design and transformationmethodologies and best practices, knowledge of strategic businessplanning models and methodologies, and expertise as anorganizational transformation consultant to senior executives toassess organizational change capacity, transformation scope andwhole system impacts, to lead discussions / provide advice onbuilding a strategic framework and business plan and to providesuperior strategic consultation, advice and services to ministryexecutives Knowledge of and demonstrated success inusing / implementing change management theories and best practices torecommend and advise executives and to build into transformationstrategies Facilitation skills to lead / facilitatesolutions-oriented discussion with executives, organizationaltransformation experts, and team members;

coaching skills tomentor / coach executives and team members; training skills todevelop training materials and lead training sessions withparticipants Training, planning and , including the skills todevelop training materials and lead training sessions withparticipants Excellent oral / written communication skills to makerecommendations on organizational transformation communicationstrategies, impact and influence decisions, prepare and present avariety of briefing notes, position papers and reports Excellentcomputer skills to develop / prepare presentations, reports, toolsand resources