Channel Account Manager

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Responsible for developing, and expanding positive relationships with Mitel Channel Partners and positioning Mitel to maximize sales (revenue/bookings) and revenue growth from Mitel’s Strategic VAR channel partners.

Responsibilities:

• Build, develop joint business plans with each assigned partner and manage sales strategies with designated partners through consultative relationship building.
• Expand sales and revenue opportunities for Mitel by increasing demand generation with assigned partners.
• Enhance partners’ effectiveness within the Mitel Global Channel Partner Program and increase Mitel’s brand awareness and mindshare among partners by: Broadening their knowledge of Mitel’s solutions to include articulating how Mitel’s services and solutions can add value to the partner’s business including features, benefits and requirements of all Mitel’s offerings, providing training on how partners can more effectively market, generate demand, sell, deploy and support, drive compliance with required training and certifications.
• Coordinate partner access to pre-sales resources including: Sales Engineering, Field Marketing, overlay resources and other internal Mitel departments/resources.
• Resolve partner related issues and sales conflicts in an ethical and fair manner aligned with Mitel’s rules of engagement as well as in a timely fashion.
• Meet with partners, participate in joint sales calls to customers and assist partners in closing opportunities as required.
• Coordinate local partner participation in events.
• Drive product and promotions and programs into partner organizations to maximize revenue.
• Coordinate partner access to post sales resources including: provisioning, programming, technical support and customer success as appropriate
• Monitor the issue with the partner through resolution.
• Drive partner success metrics with revenue, growth, retention and churn.
• Expand sales and revenue opportunities for Mitel by increasing demand generation with assigned partners.

Requirements:

• Bachelor's degree or the equivalent work experience.
• Minimum 5 years sales experience working within the Telecommunications Industry.
• 5 years sales experience working with Channel Partners.
• Strong history of progressively improving B2B sales of high technology solutions.
• UC/UCaaS industry experience or voice and data networks preferred.
• Proven record of success in a channel sales role.
• Must have ability to use Microsoft Office (Excel, Word, PowerPoint)
• Experience with SFDC or similar CRM system.
• Excellent presentation skills; excellent written and verbal skills.
• Ability to form cross-functional relationships and influence others to drive a common goal.
• Ability to adapt to changes in roles and responsibilities as well as market trends while still driving results.
• Ability to work independently in a fast-paced environment; must be a high-energy, motivated self-starter.

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60% / 40%

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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