Loyalty Program Manager

Job Description

Job Description

OVERVIEW :

The Loyalty Program Manager is responsible for developing, implementing and optimizing the Company’s loyalty program to drive customer engagement, increase repeat visits, and enhance overall brand loyalty. This role requires a strategic thinker with strong analytical skills and a deep understanding of consumer behaviour in the convenience retail industry. The manager will collaborate with cross-functional teams to define the communications calendar and annual promotional plan to ensure the program aligns with business objectives while delivering measurable results.

RESPONSIBILITIES :

Program Management and Operations :

• Oversee day-to-day operations of the loyalty program, including enrollment, rewards and redemption process.
• Set cadence and tone, aligning communications and consistency of messaging across email, push, SMS, social and in-store touch points.
• Identify opportunities for program enhancements based on market trends and customer insights.
• Ensure all loyal activities comply with legal and regulatory requirements
• Manage program budget and track ROI for all initiatives.
• Work closely with the Customer Experience Coordinator and the Data & Insights Analyst.

Marketing and Promotions :

Data Analysis and Reporting :

Technology Management

Training and Development :

EDUCATION, SPECIALIZED KNOWLEDGE & SKILLS :

WHY JOIN THE QUICKIE TEAM?

OUR CORE VALUES :

As a potential new colleague, it is essential to us that when you consider a new opportunity, you have a basic understanding of our company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a Company, and what we value. We hope that our Core Values speak to you and what you value.

Quickie is a Canadian-owned, modern retail store with a customer-centric approach to convenient shopping. We have been a part of communities in Ontario and Quebec for over 50 years. In 2021, we joined MacEwen Petroleum, one of Canada’s leading independent petroleum and convenience store companies.

The Company's continuing success is based on each one of our Quickie employees and retailers living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required, and candidates must complete pre-employment testing which comprises a criminal record check.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodation during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting is for a new and vacant position.