Operational Specialist

Job Description

Job Description

About Us :

Sailvan Times is a thriving technology-driven cross-border e-commerce company, valued at $2.5 billion since its July 2023 IPO.

Specializing in high-quality sports apparel and clothing, we serve a global clientele through various platforms including Amazon, Walmart, eBay, and Wish, alongside direct sales via our websites.

Vanpowers Team, a key product line, offers innovative electric bikes as part of our commitment to sustainable urban transportation.

Position Summary :

The Operations Specialist is a multi-faceted role designed to support both the customer service and business development (BD) aspects of our operations.

This position requires a dynamic individual who can balance operational tasks with customer engagement, ensuring a seamless experience for our clients and maintaining the high service standards Sailvan Times is known for.

Key Responsibilities :

A. Operational and BD Support :

• Work in tandem with the BD team for business expansion, maintaining strong relationships with dealers.
• Assist in daily communications and maintenance with current clients and sales orders.
• Engage in tasks like phone communication with dealers, sending promotional emails, assisting in order creation, and participating in after-sales service.

B. Customer Service :

• Act as a primary point of contact for B2B and B2C customers, addressing queries, and concerns, and providing feedback.
• Manage and respond to customer service emails promptly.
• Handle returns, refunds, and other post-purchase inquiries, ensuring high customer satisfaction.

C. Team Collaboration :

• Support sales and BD teams in understanding product needs and coordinating deliveries.
• Maintain accurate records in the CRM system, including shops, distributors, and sales data.
• Produce and report on key sales statistics, ensuring consistent CRM system updates.

D. Continuous Improvement :

• Use feedback and insights for operational improvements and process streamlining.
• Recommend product and service enhancements based on customer feedback and market trends.

Qualifications :

1. Bachelor’s degree in Business, Management, or a related field.

2. At least 2 years of experience in operations or customer service.

3. Proficiency in CRM software, operational tools, and Shopify.

4. Excellent interpersonal and communication skills.

Benefits :

• Competitive salary and benefits package.
• Employee discounts on our e-bikes.
• Career growth and development opportunities.
• Collaborative and innovative work environment.

Application Process :

Send your resume and cover letter to with the subject line " Application for Electric Bike Operations Analyst - Your Name ".