Sea Logistics Operational Care Specialist

JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Sea Logistics Operational Care Specialist to join our Sea Logistics team.

Your Role

As our Sea Logistics Operational Care Specialist, you are responsible to manage all day-to-day activities for the transportation of goods, including Pharmaceutical products and dangerous goods, from port of destination to final consignee. Your responsibility is to communicate with Seafreight carriers, co-loaders, truckers, customs brokers and other vendors. You will provide solutions in case of any discrepancies, holds or delays in the movements of goods and will actively and concisely communicate with the Operational Customer Care team. Your role is focused on operational excellence supported with clear KPI’s.

Your Responsibilities

• Responsible to ensure the smooth flow on the movement of shipments, resolving any discrepancies in the movement
• Arrange for transport / shipping documentation and oversee the scheduling and dispatching of goods and monitoring movement of goods
• Communicate and Coordinate with Sea freight carriers, co-loaders, truckers, customs brokers and other service providers
• Responsible for data entry and ensuring data quality
• Work closely with the internal OCC and notify in case of holds, discrepancies, delays and deviations in the movement of goods
• Resolve problems and provide ongoing support
• Executing the timely execution of daily tasks including, but not limited to processing delivery confirmation of cargo to our Customer Service Team
• Resolve Credit issues including holds, credit check rejections and disputes
• Communicating additional charges to for deliveries to customer service team for items such as : Prepull, Yard storage, storage charges, etc.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.