Duties in scope :
- Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express.
- Active participation in the upgrade of the above-mentioned systems to version 14.1, including planning, upgrading, and testing before August 2024.
- Active participation in the planning for upgrading to version 15 for the above systems.
- Level 3 troubleshooting of those systems.
- Working with the vendor Cisco in case of issues.
- Documenting and / or updating documentation of the above.
- Cisco video server configuration / maintenance (VCS and Expressway).
Skills, Knowledge and Experience :
- In-depth knowledge of Cisco Voice infrastructure, including Voice Gateways.
- In-depth knowledge of Cisco Call Manager, especially version 12 and above.
- Good working knowledge of Unity and UCCx.
- Working knowledge of Oracle SBC and ECB preferable.
- Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints.
Not mandatory skills, but preferred would be experience with in configuration and operation / maintenance of :
- Oracle Session Border Controller (SBC).
- Oracle Enterprise Communication Broker (ECB).
- Oracle Enterprise Operations Monitor.
- Integration of PSTN telephone with TEAMS.
- Vitec (formerly Exterity) IPTV solution.
Key Competencies :
- Strong communication and documentation skills.
- At least 5 years experience as a level 3 engineer in the above-mentioned products.
- Ability to work independently.
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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MONTREAL [HYBRIDE] - Cisco Voice Level 3 engineer
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