Order Entry Specialist

This job is with ABB, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

This position reports to

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system.

Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders.

You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements. Your responsibilities :

• Accurately and efficiently enter customer orders, ensuring all details, including product information, quantities, pricing, and delivery instructions, to allow order execution in the system.
• Collaborate closely with Sales, Operations (planning, shipping, purchasing, etc.), Customer Service, to clarify order specifications and address any customer inquiries or concerns.
• Issue acknowledgments of receipt of orders to customers.
• Prepare shipping requests with all required information.
• Inform customers of delivery delays.
• Collect and archive documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
• Continuously assess the end-to-end order entry workflow, identifying areas for process improvement and efficiency gains.
• Collaborate with cross-functional teams to streamline procedures, reduce errors, and enhance the overall efficiency of the order entry process.
• Implement improvements, such as automation.

Qualifications for the role

• College or university diploma or equivalent required; bachelor’s degree in business, or related field.
• Experience in order entry, data entry, or a related role, emphasizing a commitment to continuous improvement.
• Proficiency in data entry software, order processing systems, and Microsoft Office Suite (Outlook, Excel, Word, etc.); SAP (Required).
• Exceptional organizational skills, attention to details, and the ability to manage multiple tasks and priorities effectively.
• An initiative-taking mindset and dedication to process improvement.
• Strong problem-solving abilities.
• Effective communication skills; and comfort in written and oral communications in English. French an asset

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers.

With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.

abb.com.For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed.

Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups;

women, aboriginal people, members of visible minorities, and / or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.