Bilingual Field Tech II

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Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. We employ a customer‑centric, hard‑working, and talented group of people that act like owners, do the right thing, and have fun doing it!

This position is located in Ottawa . As a Field Technician II, you will be responsible for supporting and maintaining laptop, desktop, and printer support for end users and clients. A valid passport, driver's license, and a vehicle are required. The role also requires eligibility for a Top‑Secret level government security investigation.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information, including rights, security, and system groups.
• Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• Demonstrates a certain degree of creativity and latitude.
• Provides deskside software support.
• Executes high‑end printer and multi‑function laser component level repair.
• Performs server component level hardware repair and software restore.
• Handles network device replacement / configuration.
• Conducts basic network troubleshooting.
• Executes Smart Hands tasks.

Qualifications

Certifications (Required)

Certifications (Nice to Have)

Seniority level

Employment type

Job function

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