Analyste de Support aux Utilisateurs

Workplace Type : Onsite

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work.

As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together.

Éléonore is a fly-in, fly-out operation, with a world-class, state-of-the-art facility that is among the largest gold mines in Quebec.

It is located in Eeyou Istchee / James Bay, in a remote corner of the Northern Quebec region, 800 km north of Montreal. A place where we ensure all employees can reach their full potential, establishing an open door and supportive work environment.

Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

We are seeking a highly motivated and service-oriented End User Support Analyst to provide comprehensive technology support to users at the Éléonore mine.

This role involves assisting with applications, desktop equipment, on-site and remote mobile devices, and managing support for external technology services and equipment vendors.

The ideal candidate will have a strong understanding of emerging technologies, excellent problem-solving skills, and the ability to collaborate effectively with team members and customers.

Your Role Will Consist Of

Here’s a snapshot of what your day-to-day will look like :

• Serve as the initial contact for Newmont staff, visitors, and contractors encountering technology-related issues or minor requests on-site.
• Manage support requests through an electronic ticketing system, ensuring tasks are completed in accordance with performance measures for response time, quality, and customer satisfaction.
• Troubleshoot hardware, network, and software systems on both mobile and fixed devices, contributing to problem resolution and documenting solutions for future reference.
• Ensure smooth operation of site technology equipment, including printers, scanners, audiovisual equipment, video systems, electronic screens, and meeting room setups.
• Participate in regional projects requiring site-level technology involvement as directed.
• Work closely with regional and global technology teams to maintain and support on-site voice and data networks, servers, storage, and end-user environments.
• Support suppliers to maintain site stability and troubleshoot server, storage, server room / data center, network, and telephony issues.
• Contribute to the registration and documentation of site technology assets.
• Follow Newmont's safety and technology standards when providing services, and collaborate with site personnel to document operational procedures for new initiatives and projects.
• Participate in safety meetings, staff meetings, and safety inspections, demonstrating consistent safe and secure work practices.
• Comply with Newmont's health, safety, and environmental policies, standards, and procedures.

Education

Your Training, Skills, and Experience :

Bachelor’s degree or technical diploma in Information Technology, Computer Science, or equivalent professional experience.

Experience

• 2 to 4 years of experience in IT support services or technical assistance.
• Strong problem-solving skills and the ability to work effectively within project deadlines.
• Familiarity with service level agreements and performance measures.
• Experience with VMware, Microsoft, Cisco, ComTIA A+ / N+ / Server+ (desirable).

Skills And Abilities

• Self-motivated with a strong customer service orientation.
• Ability to identify problems, make decisions, create solutions, and take action.
• Excellent communication skills, both verbal and written, with the ability to interact with stakeholders at all levels.
• Strong interpersonal, teamwork, and facilitation skills.

Working Conditions

This position is based at the Éléonore mine and involves a combination of office and field work.

A valid driver’s license is required.

The work schedule follows a 14 days on / 14 days off rotation.

Interested and qualified candidates should submit their resume via Newmont’s careers page at www.newmont.com / careers no later than September 18, 2024.

We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

We thank all applicants for their interest. However, we will only contact those selected for an interview.

As an equal opportunity employer, Newmont is committed to diversity, inclusion, and accessibility. We encourage all qualified candidates to apply.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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