End User Support Analyst (6-month contract)

Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.

The User Support Analyst reports to the Support Services Manager and is responsible for supporting all partners and staff and will be located at the KPMG Montreal office.

What you will do

• Support users remotely or in the office as needed
• Provide technical support to the various groups and for the various KPMG software applications, with respect to installation, application / system relationships, printing, storage, etc.
• Configure PCs with the appropriate basic environment, and install printers and specific software
• Troubleshoot various problems with peripherals, such as printers and scanners
• Assist with various IT Services projects as needed
• Take part in IT Services team communications
• Any other related task

What you bring to the role

• Good organizational skills; ability to prioritize tasks and work in a fast-paced environment
• Troubleshooting, problem solving and analytical skills
• Excellent communication skills (written and spoken)
• Ability to work independently or in a team setting
• Strong interpersonal skills
• Keen to learn and develop the Firm's knowledge and technologies and able to understand the Firm's business needs
• A quick study learning new software with minimal supervision
• Ability to learn and follow standardized policies, processes and procedures
• Interest in understanding the user's needs and providing quality service
• Microsoft certification, such as MCP or MCDST, an asset
• Thorough knowledge of Office 365 and Windows 10
• Advanced understanding of networks and servers, and previous exposure to a Windows network environment
• In-depth knowledge of various iPhone and Android devices

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity , we do what is right Excellence , we never stop learning and improving Courage , we think and act boldly Together , we respect each other and draw strength from our differences For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.

A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us.

We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best.

Adjustments (an informal request), extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.