Customer service agent Jobs in Quebec City, QC

Customer Service Coordinator page is loaded## Customer Service Coordinatorlocations : CAN Quebec St-Huberttime type : Full timeposted on : Posted Todayjob requisition id : JR31104##

• Job Type :
• Regular
• Invest in you, JOIN AGROPUR.
• We DAIRY you!
• Agropur is seeking a
• Customer Service Coordinator
• who is passionate about supporting clients to join its St-Hubert team.The
• Customer Service Coordinator
• actively contributes to achieving the objectives of the dynamic and dedicated Customer Service team for the Industrial and Ice Cream category by helping manage distribution center customer requests and their orders. The position holder is responsible for processing complaint and credit requests, tracking orders for our major clients, and coordinating various tasks with the Sales department and other internal departments.The successful candidate must take a solution-oriented approach while demonstrating autonomy and excellent work methodology. They must show strong analytical skills, be proactive, versatile, and able to synthesize information with a strong focus on data accuracy.
• At Agropur, we invest in YOU :
• Recognition of years of service for vacation calculation;
• Flexible remote work options;
• Flexible group insurance plan including telemedicine services;
• Employee assistance program;
• Opportunities to invest in yourself (career development, etc.);
• Pension plan with company contributions;
• Salary scale 003 : $ 61 400 to $76 800 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
• What this role involves :
• More specifically, the responsibilities of
• the Customer Service Coordinator
• are :
• Processes, follows up on, and validates inventory for major customer orders and downgraded products;
• Manages customer liaison setups, item links, and product launches or discontinuations (hypercare);
• Handles complaints, ensures rigorous follow‑ups, meets deadlines, delivers quality responses, and escalates complaint resolutions to customers when needed;
• Manages processes related to credit analysis, RMA returns, price corrections, and rebilling;
• Tracks, analyzes, and resolves various issues related to order processing;
• Acts as a specialist in simplifying processes and parameters for automated order processing (EDI, WeGoTrade);
• Communicates with various internal departments to ensure smooth order processing workflows;
• Approves urgent orders, analyzes and publishes the control tower / missing products;
• Provides training to agents, monitors trends, and drafts procedures and KPI performance indicators.
• What you need to join our team :
• Bachelor’s degree in administration or another relevant field
• Recognized for strong analytical skills and the ability to communicate effectively
• Able to handle multiple tasks simultaneously in a fast and efficient manner
• Minimum of three (3) years of experience in customer service
• Bilingualism required : French and English, spoken and written
• Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
• Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.
• In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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