Call center Jobs in Quebec City, QC
Last updated: 11 hours ago
Job Title : Contact Center Routing / Infra Build and Design Lead.We are looking for a Contact Center Routing / Infra Build and Design Lead with deep expertise in Cisco’s contact center infrastruct...Show moreLast updated: 6 days ago
Work from home anywhere in Quebec.WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT : .We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED ex...Show moreLast updated: 30+ days ago
PLEASE NOTE : The Job Description is also available in French!.Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users wo...Show moreLast updated: 11 hours ago
La dynamique de votre équipe : .Notre équipe (qui fait partie du groupe Core Services) est responsable d’une composante clé offrant l’interopérabilité entre les domaines de la nouvelle offre Se...Show moreLast updated: 30+ days ago
Automotive glass technology is helping transform how we experience the road.Speedy Glass, Lebeau vitres d’auto.We welcome applications from everyone, and are firmly committed to diversity, equity a...Show moreLast updated: 30+ days ago
Suggest story ideas / angles and potential guests.Research, evaluate and check all material on the story being covered.Suggest and write interview questions and scripts.
Handle interview logistics (gu...Show moreLast updated: 30+ days ago
Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!.Are you a people person? Do you love helping others? Motivated by results?.If so, here is good news f...Show moreLast updated: 30+ days ago
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call ...Show moreLast updated: 25 days ago
Analyste GuidewireDans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d’un(e) Analyste Guidewire.
Notre client est situé à Québec.Description des tâches...Show moreLast updated: 4 days ago
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations.
We provide hosting space, future-proof upgrades, and 24 / 7 support through...Show moreLast updated: 30+ days ago
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance.We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.Vantage...Show moreLast updated: 15 days ago
Remote Market Research Panel Call Center Agent Welcome (Part Time / Full Time) No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups c...Show moreLast updated: 26 days ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We’re here to help our colleagues achieve success a...Show moreLast updated: 30+ days ago
Job percentage : 45%, until the return of the incumbent.Immediate supervisor : School Principal.In addition to the duties defined in the class of employment of secretary, the principal and customary ...Show moreLast updated: 30+ days ago
Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge?.For almost 40 years, L...Show moreLast updated: 30+ days ago
Now accepting applicants for Focus Group studies.Earn up to $ per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call Cen...Show moreLast updated: 30+ days ago
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care.Work with supportive colleagues who are passionate about improving lives and c...Show moreLast updated: 30+ days ago
Call Center Representative - Mandarin (Mandarin, French, English) -.Say goodbye to storms and traffic jams.Join our remote work adventure with SuperMedic.
Work from the comfort of your home, anywher...Show moreLast updated: 16 days ago
Imagine that you could make the open road your office.As an on-call relief Rural and Suburban Mail Carrier with Canada Post, you can.
We’re recruiting for dependable, organized individuals to delive...Show moreLast updated: 30+ days ago
Deskside Support / Help Desk / Field Service Technician.Perform intermediate IMAC (installs, moves, add, changes) activities : hardware roll-outs, refreshes, and other hardware deployment related activi...Show moreLast updated: 30+ days ago
- Promoted
Routing / Infra Build and Design Lead- Cisco
Ovation Workplace Services Inc.Québec, QC, CanadaFull-time
Call centre jobs, Customer service, Telework
DesjardinsQuébecCA$25.13 hourly
Full-time
- New!
Data Center Operations Technician - Montreal
i3D.netQuebec, CAFull-time
Chef d'équipe, Développement logiciel / Team Lead, Software Development
GenetecQuébec City, QC, CAFull-time
Quick Apply
Service Center Manager - Lebeau
Belron CanadaNeufchatel, QCCA$26.00 hourly
Full-time
Reporter / Researcher, ICI Québec (On Call) (French Services)
CBC / Radio-CanadaQuebec, QCCA$60,000.00–CA$70,000.00 yearly
Part-time
Customer Service & Retail Front Desk Associate
Driven BrandsCanada, Quebec QCCA$18.00 hourly
Full-time +1
- Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
ApexFocusGroupQuebec City, QC, CanadaCA$850.00 weekly
Remote
Full-time +1
- Promoted
Analyste Guidewire Claim center
CA-ProcomQuébec, QC, CanadaFull-time
Data Center Technician Canada Onsite
RM Staffing B.V.Quebec, QC, CAPermanent
Security Programmer, NA
Vantage Data CentersQuebec City, QuebecFull-time
- Promoted
Remote Market Research Panel - Call Center Agent Welcome - No Experience
Apex Focus GroupQuebec, Quebec, CanadaCA$850.00 weekly
Remote
Full-time +1
Work from Home- Call Center Agent in Quebec
American Express Global Business TravelCanada, QuebecCA$21.00–CA$23.00 hourly
Remote
Full-time
School or Center Secretary Secrétaire d'école ou de centre
Central Québec School BoardQuébec, CanadaCA$22.81–CA$27.10 hourly
Full-time
Customer Support Advisor - Integration
LogibecQuébec, QC, CACA$30.00 hourly
Full-time
Quick Apply
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
EightSix NetworkQCCA$75.00 hourly
Remote
Full-time +1
Mental Health Therapist, First Call Care (Bilingual French)
Homewood HealthQuébec, QC, CACA$77,506.00 yearly
Full-time
Mandarin Sales and Telemarketing Representative - 普通话销售与电话营销代表
SuperMedic.caQuébec City, QC, CACA$35,328.00–CA$55,000.00 yearly
Remote
Full-time
Quick Apply
Rural and Suburban Mail Carrier, On-call Relief
Canada PostMont-Blanc, QC, CACA$34,955.31 yearly
Temporary
Deskside Support
PeopleToGoQuebec City, QC, CanadaCA$22.00–CA$25.00 hourly
Full-time +1
Quick Apply
Routing / Infra Build and Design Lead- Cisco
Ovation Workplace Services Inc.Québec, QC, Canada6 days ago
Job type
- Full-time
Job descriptionExtensive experience with Cisco’s contact center infrastructure products, including UCCE, CUCM, CVP, ICM scripting, and CVP Studio. Strong knowledge of contact center domain principles, practices, and technologies. Proficiency in Java development with the ability to write and understand Java code for custom integrations and enhancements. Familiarity with forecasting tools, call recording systems, and dialer solutions within a contact center environment. Excellent problem-solving skills and ability to troubleshoot complex technical issues. Effective communication skills with the ability to collaborate with diverse teams and stakeholders. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Job Description
Job Description
Job Title : Contact Center Routing / Infra Build and Design Lead
Overview : We are looking for a Contact Center Routing / Infra Build and Design Lead with deep expertise in Cisco’s contact center infrastructure products and technologies, particularly UCCE, CUCM, and CVP, including ICM scripting and CVP Studio. The ideal candidate will have a strong background in contact center domain knowledge and familiarity with various products and features such as forecasting tools, call recording, and dialers. Proficiency in Java development is essential for this role, including the ability to write and understand Java code.
Key Responsibilities :
- Design, build, and implement Cisco contact center solutions including UCCE, CUCM, and CVP to meet business requirements and optimize operational efficiency.
- Develop and maintain ICM scripts and applications for call routing and handling within Cisco’s contact center environment.
- Utilize CVP Studio to create and customize self-service applications and workflows.
- Collaborate with stakeholders to gather requirements, conduct system analysis, and design scalable and resilient contact center infrastructures.
- Evaluate and recommend contact center technologies, forecasting tools, call recording solutions, and dialers to enhance customer experience and operational performance.
- Lead and mentor a team of engineers, providing technical guidance and support for complex problem resolution and project execution.
- Ensure compliance with industry standards, security policies, and best practices in contact center infrastructure design and implementation.
Qualifications :