Customer Support Advisor - Integration

Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge?

For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet their daily challenges and focus on what matters most : their patients.

Dare to take the plunge and join our growing company!

ROLE SUMMARY

The primary role of the Customer Support Advisor - Integration is to perform all tasks related to second and third level technical support. Occasionally, the role may be asked to assist with interface installation tasks.

Responsibilities

MORE SPECIFICALLY, YOUR ROLE WILL INVOLVE :

• Provide first and second level customer service : handle service calls, document them and follow up until they are closed;
• Provide on-call service (3rd level) outside normal business hours (on a rotating schedule 1 / 2 weeks);
• Be available during evenings and weekends, as needed, for on-call and for the completion of certain projects / interventions;
• Inform the implementation team of common anomalies;
• Identify recurring problems and participate in the development of their solutions;
• Ensure compliance with all requirements related to Logibec's administrative processes;
• Know, master and apply Logibec's policies regarding security, confidentiality and access to information;
• Accompany (remotely or on site) the institutions in the deployment of the solutions (on occasion);
• Performing interface testing with participating suppliers and customers (occasionally)
• Perform any other related tasks as requested by his / her superior.

Qualifications

CANDIDATE PROFILE

IN RETURN, LOGIBEC OFFERS YOU

If this position sounds like it would be a good fit for you, we want to work with you!

Apply now!