DUTIES
RESPONSIBILITIES
- Provides customer care and services including acknowledging and greeting customers, responding to requests, answering inquiries, taking orders, encouraging purchases through recommending products or services to meet customer needs.
- Performs cashier duties such as selling counter products and prints, receiving payments, maintains daily cash float balance and summarizes daily cash sales.
- Performs front-end photocopier functions and services.
- Creates jobs for print in print management system for internal and external customers.
- Produces reports, quotes and web orders from print management software.
- Records, maintains and coordinates business records including invoices, monthly fleet machine charges, internal and external charges, and month-end reports and sends to the Finance Department.
- Assists with monthly PCard reconciliation.
- Performs general office duties such as filling copiers with paper and staples, changing toner and placing service calls.
- Orders general office supplies and printer supplies.
- Performs sorting and filing, including limited hand bindery work when necessary.
- Performs the production and issuing of the TRU Campus ID Card.
- Assists with creating merchandise displays, pricing and labeling.
- Assists in updating user and machine data in fleet management system.
REPORTS TO
Manager, Ancillary Retail Services
QUALIFICATIONS
EDUCATION :
Grade 12 plus one-year post-secondary education in a related discipline
EXPERIENCE :
- One year experience in print services related office environment including proven experience with Microsoft Office, Acrobat, and Print Shop Pro
- Related retail experience
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
- Ability to deal courteously and tactfully with staff, students and members of the general public
- Ability to communicate effectively both verbally and in writing
- Ability to operate related equipment such as photocopiers, fax machines and electronic POS systems
- Ability to reformat and print projects from multiple page layout and document creation software programs
WORKING CONDITIONS
- Sitting and standing for long periods of time
- General office conditions
- Moderate exposure to noise and dust
- Ability to lift weight in excess of 10 kg
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
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