Systems Integration Technician

Job Description

Job Description

We are seeking a skilled Systems Integration Technician to join our dynamic team. The ideal candidate will be responsible for documenting integration plans, working with Production and PMO to capture customizations in builds and deployments and integrating various hardware and software components to ensure seamless functionality within complex systems. This role requires strong technical expertise, attention to detail, and excellent problem-solving skills.

Key Responsibilities :

• Install and configure system components (hardware and software).
• Integrate and install JSI systems and products.
• Perform initial diagnostics and testing of hardware, software, and network issues.
• Diagnose and repair product issues encountered during builds and installations.
• Troubleshoot and repair hardware (e.g., replace hard disks, power supplies, UPS batteries, printer maintenance).
• Troubleshoot and repair software (e.g., correct installation or configuration problems).
• Document and escalate technical issues (hardware, software, network, database) to the appropriate technical support.
• Understand and anticipate client needs, providing timely solutions to build and sustain positive client relationships.
• Maintain a high level of product knowledge and the ability to explain complex concepts.
• Remain calm, polite, tactful, and succinct at all times.
• Submit comprehensive trip report dashboards daily to identify problem areas.
• Document detailed Technical Implementation Plans.
• Update documentation of build and deployment procedures.

Required Qualifications

Additional Requirements and Attributes :

Work Environment :

How We Work

You will be expected to work in a remote / hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.