Technical Consultant

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission‑critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Role Overview

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post‑sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life‑cycle to define, design, develop and implement custom software solutions using Appian’s low‑code platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and develop APIs to integrate with multiple systems. You will also collaborate with clients’ technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self‑sufficient with building process applications on their own.

To remote based in Ottawa.

Responsibilities

Work throughout the entire project life‑cycle to define, design, develop and implement custom software solutions on the Appian low‑code platform for commercial clients. Engage with customers post‑sales, understand business processes and technical needs, launch relational data models in production, develop REST, SOAP, JDBC, and web services APIs for integration, collaborate with clients’ technical teams and business users, and drive adoption to empower clients to build process applications independently.

Qualifications & Requirements

• The ability to work with clients to define business processes and gather functional and technical system requirements.
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems.
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints).
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework); integration experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred).
• 1+ years of experience with hands‑on software development or technical consulting.
• Experience with object‑oriented programming, working with relational databases and database design / data modeling, and SQL skills (writing queries, joins, views, etc).
• B.S. / B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field / degree.
• Willingness to travel; 20% to support customer engagement.

Tools & Resources

About Appian

Appian is a software company that automates business processes. The Appian AI‑Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. (Nasdaq : APPN)

Equal Opportunity & Reasonable Accommodations

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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