Residential Support Worker- Transitional Housing

Description

The Residential Support Worker (Casual / On-Call) will work with the Residents of Grace Mansion in all areas of personal development and growth, life skills, and social and spiritual activities to enable the Resident to attain their full potential.

This position reports directly to Program Manager.

Hours : 0 to 40 hours / week

Days :

• Sunday to Saturday
• Must be available to work various shift times including :
• Days (8 : 00 am-4 : 00 pm)
• Evenings (4 : 00 pm-12 : 00 am)
• Overnights (12 : 00 am-8 : 00 am)
• Weekends and Statutory Holidays

Number of vacancies : 2

KEY RESPONSIBILITIES :

Administrative Duties :

NOTE : Specifics of administrative duties will vary with the different shifts.

• Answer telephone and refer calls to the appropriate person(s).
• Admit visitors to the Centre according to guidelines.
• Maintain confidentiality and keep accurate files and statistical records.
• Receive / explain applications for potential residents, along with updating the waitlist.
• Assist with the intake process and departure process of residents.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.
• Performs other work-related duties as assigned by program manager.

Community Support :

• Supervise / monitor actions and interactions of Residents during assigned shift.
• Respond to all Resident inquiries within the framework of Centre Policies & Procedures.
• Research and develop knowledge of issues that relate to residents. Development of resource information as relevant for residents.
• Maintain contact with the Salvation Army, City and Provincial Government and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
• Initial response to emergencies such as fire alarm, or other situations.
• Respond and assist residents at times of physical / mental / emotional crises.

Financial and materials management :

• Minimal material responsibility
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.
• May receive residents’ rent and place funds in the designated lockbox as per written protocol.

Working Conditions :

• Duties require the employee to work in Grace Mansion an 84-room, four-story residence located at 596 East Hastings Street in downtown Vancouver.
• Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.
• The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

Education / Certifications :

• Completion of high school diploma.
• Any additional formal post-secondary / college program in a related field will be considered as an asset.
• Current Certification in First Aid / CPR.
• Training / Certification in Addictions and / or Mental Health issues or willingness to be trained.
• Certification in Non-Violent Crisis Intervention or willingness to be trained.
• WHMIS
• Certification in FOODSAFE Level 1 or willingness to be trained.
• Alternative combination of education and experience might be considered

Experience :

• A minimum of 10 months of focused experience working in a residential setting.
• Computer skills and training in Word, Outlook & Excel.

Required Skills / Knowledge :

• Organized with good attention to detail.
• Good analytical and problem-solving skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Understanding of and ability to follow the Universal precautions.
• Fluent spoken and written English.
• Quality oral and written communication skills.
• Criminal Record Review Act clearance to work with vulnerable adults.
• Ability to de-escalate individuals in stressful situations.

Successful candidates, prior to hiring, may be required to provide :

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.