- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Parking available
- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
information technology (IT) support technician
Work conditions and physical capabilities. Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. ...
information technology (IT) support technician
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, n...
information technology (IT) support analyst
Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to i...
information technology (IT) support analyst
Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to i...
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