information technology (IT) support analyst

Education

• College / CEGEP
• or equivalent experience

Work setting

• Various locations
• Employee Assistance Program

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service

Personal suitability

• Excellent oral communication
• Excellent written communication
• Team player
• Ability to multitask
• Time management

Experience

• 3 years to less than 5 years

Health benefits

• Dental plan
• Health care plan

Other benefits

• Other benefits
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week