information technology (IT) support analyst
Mayfair ClubsMarkham, ON, CADescription de posteEducation :Expérience :Education
- College / CEGEP
- or equivalent experience
Work setting
- Various locations
- Employee Assistance Program
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Personal suitability
- Excellent oral communication
- Excellent written communication
- Team player
- Ability to multitask
- Time management
Experience
- 3 years to less than 5 years
Health benefits
- Dental plan
- Health care plan
Other benefits
- Other benefits
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week