- Work Term : Permanent
- Work Language : English
- Hours : 32 to 40 hours per week
- Education : College / CEGEP
- Experience : 1 to less than 7 months
Work setting
Consulting firm
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Supervision
No supervision responsibility
Computer and technology knowledge
- Android
- Mainframe
- Unix
- Device drivers
- Enterprise Applications Integration (EAI)
- Communication software
- Project management software
- Programming software
- Database software
- Computer-aided design (CAD)
- Python
- Quick Books
- SAP (FI / CO / HR / MM / OT SD)
- Data analysis software
- JavaScript
- Oracle
- SharePoint
- TCP / IP
Security and safety
Bondable
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools / equipment
Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Ability to multitask
- Time management
Screening questions
Are you currently legally able to work in Canada?
Financial benefits
- As per collective agreement
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