- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Parking available
- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
information technology (IT) support technician
Work conditions and physical capabilities. Maternity and parental benefits. Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Respond to users experiencing difficulties with computer. ...
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