- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience : 2 years to less than 3 years
Work setting
Computer hardware or software retailer / wholesaler
Level of expertise
Engineer
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
- Desktop publishing software
- Software development
Type of experience
Call centre
Transportation / travel information
- Own transportation
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Own tools / equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Team player
- Ability to multitask
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
- Mileage paid
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
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