SAP Commerce Cloud/Hybris Technical Lead Analyst

Our Toronto based client is seeking a SAP Commerce Cloud / Hybris Technical Lead Analyst to join their organization on a full-time permanent basis.

This will be a primarily remote work setting and candidates can be based anywhere in Canada, however, they must be willing to work EST hours.

• Experience with version SAP CCv2 2211.17 is highly preferred.
• Must have some previous team lead experience in a support capacity.
• Candidates need to be able to effectively articulate themselves to non-technical stakeholders, and effectively probe to troubleshoot issues.
• Sr. Dev lead experience is a must as they will need to provide direction to a team on how to solution issues.
• The right candidate will also need to resolve technical issues in production, proposing solutions and preventative measures, and preparing RCAs.
• This role will work closely with cross-functional teams to triage, prioritize, and action service requests.
• The SAP Commerce Cloud / Hybris Analyst will plays a critical role in supporting our clients ecommerce software applications to ensure their stability, performance, and functionality to enable application users to achieve their business goals.
• Provide Level II triage for issues related to eCommerce applications via the Helpdesk support process, liaising directly with application users, third party vendors, and other IT resources as required.
• Lead the end to end technical resolution of production issues, guiding the team on design, and development of software solutions ensuring they meet requirements.
• Effectively utilize best practices to debug and identify the root cause of bugs in the application.
• Participate in technical walkthroughs / code reviews of other team members’ components, test plans and results and help them with gaps.
• Create and maintain processes and documentation required for IT to support eCommerce applications.
• Collaborate with Engineering and Product Management to understand and effectively support new enhancement.
• Proactively monitor and analyze system health, performance, and security, identifying potential issues and implementing preventive measures.
• Develop and optimize groovy scripts, and SQL queries to support data analysis, reporting, and modifying database table entries.
• Execute application configuration and maintenance tasks to support daily business operations, and high-volume events.
• Provide on- call support for high priority production issues, occasionally required outside of normal hours.
• Actively evaluate and resolve daily business issues, while identifying potential opportunities for business and operational efficiencies.
• Effectively communicate complex concepts to both technical and non-technical stakeholders.
• Provide consistent and timely updates to the Scrum Master and IT leadership on progress of assigned tasks.
• Experience with version SAP CCv2 2211.17 is highly preferred.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum three years of experience in technical support or systems analysis, with a focus on ecommerce software applications, preferably SAP Commerce Cloud.
• Working experience with SQL, XML / JSON.
• Working experience with monitoring and analysis tools (eg. Splunk, Dynatrace).
• Working knowledge of Java, HTML / CSS, Javascript, RESTful APIs.
• Working knowledge of DevOps, networking, CI / CD, security practices, DBMS.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication skills, both written and verbal.
• Proven ability to work effectively in a scrum team environment.

Must be legally authorized to work in Canada.