Job Description
Bilingual Customer Care Representative
Our client, a leader in the Canadian insurance industry, is seeking 20 Bilingual Customer Care Representatives to support their Retirement Services team.
This is a temporary position with the possibility of extension or conversion to full-time. The role offers a hybrid working arrangement, requiring office presence on Tuesday, Wednesday, and Thursday.
Candidates may work from the Montréal office or the Halifax office.
What is in it for you :
- Hourly salary $24.08.
- 6-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Hybrid work : 3 office days, from Tuesday to Thursday.
- Rotational schedule (EST) : Monday to Friday, from 8 am to 8 pm.
Responsibilities :
- Handle inbound calls from retirement plan members, offering support on account details and web / app navigation.
- Respond to complex customer queries, providing accurate and complete information.
- Process transactions and assist members with relevant forms.
- Maintain up-to-date knowledge of company policies and procedures.
- Collaborate with the team to meet service targets, including Average Handling Time (AHT), schedule adherence, and quality assurance metrics.
- Ensure excellent customer service in all interactions and take a proactive approach to problem-solving.
What you will need to succeed :
- Post-secondary education is preferred or equivalent work experience.
- 1-2 years of customer service or administrative experience.
- Bilingual fluency in English and French (spoken and written) to support clients in both languages.
- Experience working in an office or hybrid environment.
- Familiarity with working in a KPI-driven environment.
- Strong time-management and multitasking abilities.
- Ability to interact professionally with a wide range of personalities.
- Positive team player with excellent relationship-building skills.
- Ability to work both independently and within a team.
- Knowledge of Canadian retirement products (preferred but not required).
- Understanding of financial services concepts (preferred).
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
MFCJP00013699
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